Manager | Client Services

1 week ago

Hong Kong, Hong Kong SAR China Macquarie Group Full time
Join our Market Operations division within Macquarie's Corporate Operations Group, which provides independent specialist verification, confirmation, booking and settlement facilities for a variety of products and currencies for many of Macquarie's businesses globally. The division provides a key segregated control function for wholesale businesses built on strong operational risk management and a control culture that is consistent and resilient. Our main purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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Sitting on the trading floor, you will provide operational support to the Equity Trading and Derivatives business who trade a wide range of listed and unlisted equity-based products across Australia, Asia, EMEA and the US.

In collaboration with our Sales, Trading, Business Managers and Technology teams, you will address various client-related matters, serving as an internal coordinator to ensure we deliver solutions to clients within a competitive timeframe. You will ensure prompt and appropriate escalation of issues that impact clients and manage post-trade allocation and trade exceptions for Synthetic clients.

In addition, you will participate in global and local projects/initiatives aimed at continuously improving and enhancing client experience, achieving efficiency and cost reduction, mitigating operational risks, streamlining existing processes and conducting UAT testing.

What you offer

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• 5+ years of experience in prime brokerage middle office roles

• Strong communication skills
• Knowledge of cash prime brokerage or synthetic products
• Client facing/front office expertise is an advantage.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Corporate Operations Group

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In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation.

Benefits

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Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
  • Hybrid and flexible working arrangements
  • One wellbeing leave day per year
  • Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
  • Paid volunteer leave and donation matching
  • Other benefits to support your physical, mental and financial wellbeing
  • Access a wide range of learning and development opportunities
Our commitment to diversity, equity and inclusion

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We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.

If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

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