Head of Workplace Technology, Vice President

3 months ago

Hong Kong, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time
Company Introduction:

We're home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:
The successful candidate will lead the Workplace Technology function, managing technical, operation and service aspects to deliver quality products and services to HKEX corporate.

Job Duties:

Responsibilities:
  • Manage technical and service aspects of IT End User Computing.
  • Develop and execute digital workplace roadmap and strategy that align with business goals and technology transformation initiatives.
  • Ensure Workplace Technology integrating with Group IT functions to deliver seamless IT experience and capabilities.
  • Stay abreast of emerging technologies and best practices in the areas of digital workplace support and major incident management.
  • Establish strong stakeholder relationship to ensure effective communications on service requirements, service improvements, risks, service changes, service outages, and service issues.
  • Collaborate with stakeholders to understand their needs and incorporate feedback into digital solutions.
  • Analyze data to identify trends, make informed decisions, and drive continuous improvement.
  • Oversee the management of digital workplace platforms, ensuring their reliability, performance, and user satisfaction.
  • Deliver performance and adhere to SLAs for captive and third-party service providers.
  • Manage meeting room and event management IT support.
  • Manage overseas office IT support, reference architecture, target operating model.
  • Drive continual improvement by ensuring system, procedure and methodology alignments to corporate strategy and business priorities.
  • Identify improvement opportunities and actively sponsor and engage in change initiatives and implementation efforts.
  • Accountable for Financial and Cost Management aspects of the function, including IT Budget, reforecasting, Headcount, CAPEX, and OPEX tracking.
  • Manage commercial contracts and uphold great vendor partner relationships for service delivery.
  • Advocate security and governance mindset on everything we do to achieve a well-controlled environment operation.
  • Ensure regulatory compliance and adherence to industry standards and regulatory bodies.
  • Coach and motivate diverse team members to maximize effectiveness while enhance interactions, harmony and synergy.
Requirements:
  • Bachelor or Master Degree holder in Computer Science, IT or equivalent discipline.
  • Minimum 10 years experience in technology operations, preferably in the financial services industry, with at least 10 years leading and transforming teams.
  • Strong background in digital user experience and operations.
  • Minimum 8 years of experience in managing team of 20 or more.
  • Strong experience on IT Service Management (ITSM) in particular to Incident, Problem and Change management.
  • Experience with end user support (Level 1 to 3), unified communications, workstation patching and vulnerability management.
  • Skilled at establishing strong relationships with and influencing executive stakeholders.
  • Strong experience on SLA/OLAs/SLIs and focus on the associated KPI metrics.
  • Proven track record of delivering complicated multi-regional projects.
  • Understanding of rNPS and CSAT for customer experience measures.
  • Strong customer centric and process-oriented mindset.
  • High degree of self-awareness, integrity, and confidence, negotiate effectively amid constraints and within boundaries.
  • Energetic and self-motivated. Personality with strength in remaining goal-focused. Persistence to deliver high quality standard of work regardless of size, scope, or resistance.
  • Strategic, innovative, analytical problem solver and wiling to challenge status quo.
HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location:
HKEX - Exchange Square

Shift:
Standard - 40 Hours (Hong Kong SAR)

Scheduled Weekly Hours:
40

Worker Type:
Permanent

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