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Vice President, Workplace Technology Services Senior Specialist
1 month ago
We are seeking a highly skilled and experienced Vice President, Workplace Technology Services Senior Specialist to join our Engineering team in Hong Kong. As a key member of our team, you will be responsible for delivering exceptional technology services to our clients and ensuring the smooth operation of our workplace technology environment.
Key Responsibilities:- Deliver onsite support services for workplace technology environment
- Hold a deep understanding of workplace technologies present in the market today
- Build and maintain strong relationships with the business and act as an escalation point for delivery and support of technology services locally
- Ensure governance is adhered to and manage risk to meet or exceed internal and external audit requirements
- Provide end-user support for all areas of the business, including trading/front office users, ensuring excellent technology experience
- Ensure compliance and administrative requests are completed accurately on time
- Possess a continuous improvement attitude through recommendation
- Provide smart hands support for infrastructure support required locally within the location
- Provide technology support for events organized locally through active collaboration with the organizers and regional team
- Participate in regular meetings with various business units in the location to review the status of the services and to ensure all SLAs and reporting requirements are met
- Serve as onsite point of contact for implementing the Technology Control Framework at the branch level
- Technology representative on behalf of the branch for Compliance and Regulatory engagement supporting internal/external audits, reviews, reporting submissions, assessments, requirements, and readiness
- Identify technology risk proactively and address them through structured delivery plan along with regional service owners
- Coordinate with various business units in the location and Enterprise Resiliency Office during major incidents to effectively identify and assess business impact
- Responsible for business/stakeholder engagement and communication for all major incidents in APAC together with the other leads
- Bachelor's degree in Computer Science, Engineering, or related discipline or equivalent work experience required
- 10+ years of technical and management experience required; experience in the securities or financial services industry is a plus
- Proficiency in English is a must
- Excellent stakeholder management and communication (verbal and written) skills across different organizational levels, including senior executive management
- Prior experience in dealing with Compliance and local regulatory on technical incidents/risk/control matters is an advantage
- A self-motivator who has solid track record of local and regional delivery in a global organization
- Ability to quickly adapt to changes and summarize complex technology issues
- Inquisitive and curious mindset to learn more with an attitude to challenge the status quo
- Familiar with basic network architecture and cloud-based services
- Microsoft suite including general administration and troubleshooting, M365, Win10/11, SCCM, Exchange, Azure fundamentals, Intune, and Mac OS
- ServiceNow, JIRA, change and configuration management tools, and workflow
- ITIL v4 Service Management
- Virtual/published desktop and infrastructure support
- General end-user technology set, including hardware build, maintenance, and support, AV conferencing, and collaboration tools
BNY Mellon is a leading global financial services company that has been at the forefront of finance for over 230 years. We provide financial services for institutions, corporations, and individual investors, and we are committed to helping our clients better manage and service their financial assets around the world. We are proud to be a leader in the industry, and we are committed to creating a workplace culture that empowers our employees to grow and succeed.
We offer highly competitive compensation, benefits, and wellbeing programs that are rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey, and we are committed to fostering a culture of inclusion and diversity.
Join us and be part of a team that is shaping the future of finance. Apply now to become a Vice President, Workplace Technology Services Senior Specialist at BNY Mellon.
