Head of Customer Services

Job Title: Head of Customer ExperienceAt Hang Lung Properties, we are seeking a seasoned professional to lead our customer experience efforts. As the Head of Customer Experience, you will be responsible for developing and implementing strategies to improve customer relationships, dedication, and satisfaction.Key Responsibilities:Develop and implement...

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their...

Job SummaryWe are seeking a highly skilled and experienced Customer Services Analyst to join our team at BBVA. As a key member of our operations team, you will be responsible for handling a wide range of customer-related tasks, from account setup and maintenance to cash deposit and withdrawal, and providing exceptional customer service through phone and...

Key Responsibilities:Assist the Department Head in supervising individual teams and driving initiatives to enhance operations efficiency and customer experience.Monitor and supervise hotline and counter services teams to provide quality services to internal and external customers.Handle complaints and collaborate with internal staff, agents, and...

Your new company A top tier bank in HK is looking for a Head of Branch Customer Experience Transformation. As the Head of Retail Banking and Branch Customer Experience Transformation, you will lead a team responsible for the strategic transformation of the retail banking operations and branch network. Your mission will be to enhance customer satisfaction,...

Job Title: Head of CustomerDescriptionThe opportunityManulife's ambition is to become Hong Kong and Macau's number one customer choice and digital customer leader in the competitive market. The Head of Customer & Marketing Strategy and Business Planning is responsible for driving the delivery of the Marketing Ambition and supporting teams in developing...

Main ResponsibilitiesManage EO, LO, RO according to operation procedures and customers' requirements with different systemsHandle customer inquiries promptly and professionallyManage AOG / CRI orders from customers in proper proceduresCommunicate and coordinate with internal and external customersPrepare and maintain reports, memos and other documentsImprove...

Job Title: Customer Mastering Delivery HeadJob Summary: We are seeking a high-calibre professional to oversee and coordinate governance and programme execution across the 'Technology for Business' portfolio.Key Responsibilities:* Build and define the operating model and capability of the function* Analyse thematic risks & issues to manage centrally* Ensure...

Job DescriptionThe OpportunityManulife is seeking a seasoned marketing leader to drive growth and transformation in the marketing organization. As the Head of Customer Strategy and Marketing, you will be responsible for developing and executing strategies to deliver profitable growth, improving customer experience, and driving digital transformation.Key...

Head of Department of Social and Behavioural Sciences [Ref. C//09] City University of Hong Kong is a dynamic university located in the heart of Hong Kong. As a publicly funded institution, our goals are to pursue high levels of excellence, promote innovation and nurture creativity with the aim to improve people’s lives. In a city where East meets...

Job description Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. ...

To handle the following operations: Customer account set up / account maintenance Outward / Inward remittance processing Outward / Inward clearing cheques processing Cash deposit / withdrawal Money Exchange Customer deposit placement / rollover / uplift Handle customer phone and email enquiries Prepare regular / ad-hoc reports Handle ad-hoc projects /...

About the RoleThe Head of Strategic Growth and Customer Engagement is responsible for leading the development and execution of marketing strategies that drive business growth and customer engagement for Manulife. This role will work closely with cross-functional teams to understand customer needs and develop targeted marketing initiatives that meet those...

Key Responsibilities: Assist Department Head to supervise the individual teams and lead to the teams to achieve the KPI as well as to drive initiatives to uplift operations efficiency and customer experience Monitor and supervise our hotline and counter services teams to provide quality services to our internal and external customers and ensure the smooth...

Main ResponsibilitiesWe are seeking a highly skilled and customer-focused individual to join our team as a Service Ambassador at Bank of Singapore. As a key member of our Client Centre team, you will be responsible for delivering exceptional service to our clients and guests.Key Duties:Provide warm and welcoming service to all clients and guests, ensuring a...

Main Responsibilities:Provide transportation services to the cleaning team to designated locations.Deliver essential documents, provisions, and equipment to required destinations.Maintain the cleanliness and organization of the vehicle at all times.Perform minor vehicle repairs as needed.Hold a valid Hong Kong Driving License Classes 1, 2, and 3.Avoid any...

About Dah Sing Financial GroupThe Dah Sing Financial Group is a leading financial services organization in Hong Kong, offering banking, insurance, and financial services through its extensive network of branches. Our values emphasize caring, teamwork, and progressiveness.We recognize individual uniqueness but share the capacity for growth. Our goal is to...

Responsibilities:Key Responsibilities Provide exceptional customer service by greeting customers, assisting with platform navigation, and answering enquiries to promote a positive customer experience and enhance business sales productivity. Assist in maintaining a well-organized bank hall environment, diverting customers in queue and counters, and promoting...

Responsibilities Provide high quality and customer-friendly counter services to customers Handle customers' enquiries and deliver solutions by understanding their needs Cross-sell Personal Banking products Handle accounts opening and other financial transactions Requirements HKCEE/HKDSE or above, with 5 subjects, including Chinese, English and...

About the RoleWe are seeking a highly skilled Head of Customer to join our team at Company 28 - Manulife (International) Limited. As a key member of our leadership team, you will be responsible for driving the delivery of our Customer Ambition and supporting teams in developing programs and roadmaps for bringing strategic initiatives to bear across our...