Card Protection

1 month ago


Hong Kong, Hong Kong SAR China Hang Seng Bank Limited Full time
Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Card Protection & Service Journey Manager

Card Business Department

Hang Seng's Card business offers a full spectrum of card products and services to customers.

We are currently seeking a high caliber professional to join our department as Card Protection & Service Journey Manager.

Principal responsibilities
  • Responsible for post credit card account opening card protection and servicing journey to ensure smooth daily operations, quality customer services, efficient processes (system and non-system), and compliance with regulatory and Bank's requirements.
  • Identify and formulate business transformation strategies with focus in card service quality and protection.
  • Evaluate and implement new initiatives to optimize process efficiency, enhance customer experience, and reduce operational costs.
  • Drive card service enhancement projects (both digital and non-digital) and act as project leader to manage internal support functions in execution and deliverables.
  • Manage card service and protection related customer journey and communication (both digital and non-digital).
  • Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
  • Adhere to all established risk control guidelines, procedures and measures and to mitigate the risks.
Requirements
  • University degree or above in Business Administration or related discipline
  • Minimum of 6 years' relevant working experience, preferably with solid experience in card business or project management
  • Good communication, interpersonal, analytical and project management skills
  • Proactive, creative, customer focused, positive team player and independent
  • Proficiency in both spoken and written English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service process
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.



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