Card Protection

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
About the Role

We are seeking a high-caliber professional to join our Card Business Department as a Card Protection & Service Journey Manager. This role is responsible for ensuring smooth daily operations, quality customer services, and efficient processes in our card business.

Key Responsibilities
  • Develop and implement business transformation strategies to enhance card service quality and protection.
  • Evaluate and implement new initiatives to optimize process efficiency, enhance customer experience, and reduce operational costs.
  • Drive card service enhancement projects and manage internal support functions in execution and deliverables.
  • Manage card service and protection related customer journey and communication.
  • Ensure compliance with all applicable regulations, rules, codes, guidelines, and standards set by regulators and the Bank.
  • Adhere to all established risk control guidelines, procedures, and measures to mitigate risks.
Requirements
  • University degree or above in Business Administration or related discipline.
  • Minimum of 6 years' relevant working experience, preferably with solid experience in card business or project management.
  • Good communication, interpersonal, analytical, and project management skills.
  • Proactive, creative, customer-focused, positive team player, and independent.
  • Proficiency in both spoken and written English and Chinese.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service process.


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