Partner Service Management, Principal
3 weeks ago
As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
About the Role
Assist and support the Digital Team of Partner Service Management (PSM) to provide digital solutions and ensure smooth service support for business partners in Partnership Distribution
Roles and Responsibilities:
- Work with stakeholders to design and customize digital and technology solutions to support the operating model of Business Partners
- Assist in leading the digital projects to ensure project deliverables completed in decent quality and within timeline & budget
- Manage and maintenance of digital platforms and ongoing enhancement
- Review and integrate different digital platforms and application to streamline the process for NB application and post sales serving for Partners
- Manage daily operation support of digital platforms for Business Partners including communication and trouble-shooting fix with relevant stakeholders
- Assist the team to drive adoption of digital tools by Business Partners
- Perform regular review on utilization, performance, service standard and identify enhancement areas
- Support the manager to lead digital and technology related initiatives to drive business & department strategy and achieve operation efficiency
- Assist the manager to lead ad hoc projects and assignments
- University/College graduate with 8 -10 years' relevant working experiences in financial industries
- Strong organizing and management skills
- Strong presentation and communication skills
- Good written and spoken English and Cantonese and Mandarin
- Detail-minded with strong analytical and negotiation skills
- Good team player with excellent & leadership skills
- Strong sense of ownership
- Proactive and independent
- Project management experience
- Required to obtain relevant license if your job involves in regulated activities
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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