Assistant Manager
2 days ago
Responsibilities:
- Handle the enquiries regarding all activities in insurance policy operation process such as underwriting, policy admin and claims from different services channels, including telephone, email
- Liaise with internal departments to resolve customer problems
- Provide relevant and suitable products and services to meet customers'financial needs in order to achieve business targets
- Address customer feedback / complaints professionally
- Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
- Degree or above is preferred
- With qualifications in IIQE
- At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
- Independent, self-motivated, customer-centric and able to work under pressure
- Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
- Proficient in PC applications, such as MS Office and Chinese inputs
- May required on-shift duty as needed
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