零售銀行客戶服務代表 Customer Service Representative
4 weeks ago
零售銀行客戶服務代表 Customer service representative
Under the supervision of the Branch Manager, your role will involve delivering exceptional customer service.
Key Responsibilities:
- Welcome and assist both walk-in and phone-in customers, adhering to our service standards.
- Respond to customer enquiries and requests, and consult with your supervisor for guidance on handling complaints when needed.
- Managing loan processing and performing various administrative tasks.
- Facilitate payment transactions, including disbursing loan funds and processing repayments at the counter.
- 歡迎並協助到訪和來電的客戶,遵守我們的服務標準。
- 回應客戶查詢和請求,並在需要時向主管諮詢處理投訴的指導。
- 管理貸款處理並執行各種行政任務。
- 協助付款交易,包括發放貸款資金和在櫃檯處理還款。
Qualifications and Skills:
- Completed secondary education.
- Experience in the consumer finance or banking sector is advantageous.
- Strong interpersonal and communication abilities.
- Proficiency in MS Office applications.
- Proactive, with a pleasant demeanour and a willingness to learn.
- Proficient in both written and spoken English and Chinese.
- 完成中學教育。
- 有消費金融或銀行業經驗者優先。
- 良好的人際交往和溝通能力。
- 熟練使用 MS Office 應用程序。
- 積極主動,性格開朗,願意學習。
- 精通書面和口頭英語及中文
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now at +85222307477 or email Max.Ho@hays.com.hk
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
如果這份工作不太適合您,但您正在尋找新的職位,請聯繫我們進行保密的職業討論。
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