Creative Ops Lead

2 days ago

Hong Kong Island, Hong Kong SAR China Lululemon Athletica Full time

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

Who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

The APAC Brand Creative Operations team is a partner to the Brand Creative team and is tasked with enabling best-in-class brand storytelling and creative experiences. This team owns operationalizing the creative process to deliver creative campaigns and initiatives.

Responsibilities:

  • Partner with APAC Creative Director, Operations Managers, and other Operations counterparts to establish operational systems and processes to support the Brand Creative team in delivering best in class campaign and creative work.
  • Manage projects against the Creative Studio Operating Model, ensuring the team is prepared to meet gates and deadlines.
  • Manage day-to-day tasks, including feedback from Creative Leaders and key stakeholders.
  • Manage and deliver Tier 1, 2, and 3 projects and deliverables.
  • Help ensure creative response is on brief and within budget.
  • Manage creative partners and content creators working with the studio.
  • Act as an information hub ensuring creatives have the latest materials and information and work closely with cross-functional operations partners to enable the creative work.
  • Support resource planning, tracking, and reporting.
  • Support streamlined communication and collaboration with cross-functionals, Regional leads, as well as individual market leads.
  • Define team/project timelines, facilitate progress, and ensure all projects successfully reach their goals.
  • Facilitate, execute, and support the adaptation of global campaigns for APAC markets.
  • Input creative updates into the Project Management tool.
  • Support agency, vendor, and third-party partner management, communications, and scoping.
  • Manage asset trafficking throughout post-production.

A Day in the Life:

  • Manage and deliver APAC-led campaign projects and deliverables against the APAC GTM calendar.
  • Cross-functional collaboration and risk management to ensure projects are delivered in a timely manner.
  • Facilitate, execute, and support the adaptation of global campaigns for APAC markets.
  • Manage external EP from pre-pro to post-production for APAC-led campaigns.
  • Manage ad hoc creative requests through the project management tool.
  • Manage designers' workload and work submission process.
  • Partner with Ops Manager to establish operation systems & GTM process to support delivering best-in-class campaign and creative work.
  • Manage agency, vendor, and third-party partner management, communications, and scoping.
  • Support procurement and legal processes.
  • Manage and track budgets.

Qualifications:

  • 3-5 years of direct experience in creative teams for large retail e-commerce or creative agency/production experience specific to the apparel/footwear industry.
  • Experience working with external creative and production partners.
  • Positive approach to problem-solving through analytical thinking and operational efficacy.
  • Ability to prioritize multiple projects and tasks, with project changes, and reliably meet deadlines.
  • A genuine passion for brand creative and creative operations.
  • Must be a self-starter, critical thinker, team player, thrive in a fast-paced entrepreneurial environment, organized, detail-oriented, collaborative, and flexible.
  • Strong sense of ownership and accountability.

Must haves:

  • Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
  • Communicates with honesty and kindness, and creates the space for others to do the same.
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Fosters connection by putting people first and building trusting relationships.
  • Integrates fun and joy as a way of being and working, aka doesn't take themselves too seriously.

Beyond the Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top-up program, and personal and professional development programs. Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

#LI-RS1

Learn more about what it's like working for lululemon in our Asia-Pacific markets:

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com. In your email, please include the position title, the location of the position, and the nature of your request.

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