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Assistant Events Services Manager

4 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Conrad Hong Kong Full time
Assistant Events Services Manager will assist in meeting and banquet efforts to maximise revenue, profit, and the satisfaction of Guests and vendor relations.

What will I be doing?

As Assistant Events Services Manager , you will assist in meeting and banquet efforts to maximise revenue, profit, and the satisfaction of Guests and vendor relations. The Assistant Events Services Manager will develop the Team through the coordination of an onboarding plan and continued development efforts to ensure that the Conference and Events and related Teams are fully prepared to offer an exceptional conference and event experience. Specifically, Assistant Events Services Manager will perform the following tasks to the highest standards:

Assist the Events Services Manager to maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy
Ensure the highest standards of conference and banqueting business processes
Ensure the Events Services Team has the skills and knowledge required for high-level performance
Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members
Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used
Ensure company/department specific induction/onboarding plan for Revenue/Conference and Events/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue
Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through the use of structured training calendars and programs
Maintain strong internal control of the working environment, such that it is always in compliance Hilton and the Hotel brand's policies and procedures
Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Conference and EventsTeam
RequirementsWhat are we looking for? Assistant Events Services Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Demonstrated previous experience in similar role
Proven commercial acumen
Ability to demonstrate negotiation and influencing skills
Effective management skills
Ability to manage conflict effectively
Positive attitude and excellent communication skills
Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience working within the hospitality industry
Commercial and industry knowledge
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online