Claims Officer
Found in: Talent HK C2 - 1 week ago
Job Summary
To handle personal line claims focusing on Home and Retail Property With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich BasicsJob Accountabilities
Promptly handle the first and third party claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service Develop a claims case strategy to ensure that appropriate reserves are assigned with investigations conducted and appropriate suppliers engaged Acquire and efficiently organise the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud/recovery indicators Review, resolve and proactively finalise claims within authority limits ensuring settlement at an optimum level Act as the referral point for cases escalated by standard handlers Adhere to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards Refer to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand & fulfil the needs and expectations of our customers Direct conversation with customer over the phone or email is required Serve as a coach/ mentor to lower level colleaguesJob Qualifications
Diploma / Degree holder 2 - 4 years' insurance experience in claims handling, preferably for Home and Retail Property claims Relevant experience and work towards the recognised industry standard Good technical knowledge on claims handling, preferably Home and Retail Property insurance Good customer service skill to engage, influence, negotiate and inform customers on claims related matters Understand industry standards and protocol Knowledge of claims agreements Interpretation of policy cover Recognise relevance of customer proposition and how to interpret specific handling requirements Recognise the benefit of providing excellent customer service Be able to articulate how to prioritise and work to deadlines Desire to learn and be flexible to business change Details oriented with strong analytical mind set Team player with good interpersonal and communication skills Good command of spoken and written English and Chinese Self motivated, able to work under pressure and handle multiple tasks Fresh graduate or candidate with less relevant experience can be considered for other claims positionsWhy Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great
Join us as we constantly explore new ways to .
-
Senior Claims Officer
Found in: beBee jobs HK - 2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full timeJob SummaryTo handle personal line claims focusing on Travel With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics Job AccountabilitiesResponsible for personal line claims focusing on...
-
Claims Officer
Found in: beBee jobs HK - 2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full timeJob Summary Maintain the smooth daily operation of claims section Monitor the claims operational flow in terms of claims turnaround time, hotline service and quality of outgoing claims correspondence Claims assessment in compliance with authority levels Support the claims function in prompt and accurate settlement of claims and negotiation with different...
-
Senior Officer, Life Claims
Found in: Talent HK C2 - 1 week ago
Hong Kong, Hong Kong SAR China Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Claims Officer
Found in: beBee jobs HK - 2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full timeJob Summary To handle personal line claims focusing on Home and Retail Property With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics Job AccountabilitiesPromptly handle the first and...
-
Claims Officer
Found in: beBee jobs HK - 2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full timeJob Summary With moderate supervision to manage standard own damage claims, Third-Party Property Damage (TPPD) & Recovery cases in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics Job AccountabilitiesPromptly handle first party claims taking responsibility to resolve all enquiries...
-
Claims Officer
Found in: Talent HK C2 - 1 week ago
Hong Kong, Hong Kong SAR China Zurich Insurance Company Full timeJob Summary Maintain the smooth daily operation of claims section Monitor the claims operational flow in terms of claims turnaround time, hotline service and quality of outgoing claims correspondence Claims assessment in compliance with authority levels Support the claims function in prompt and accurate settlement of claims and negotiation with...
-
Claims Officer
Found in: Talent HK C2 - 2 weeks ago
Hong Kong, Hong Kong SAR China AXA Group Full timeAssist Assistant Claims Manager to support the claims team in daily claims operation, enquiry and continuous claims process improvement Assess and approve complicated claims Meet service turnaround time and achieve claims KPI targets To handle enquiries from distribution enquiry team, customer enquiry team and customer complaint team Assist in reviewing...
-
Senior Claims Officer
Found in: beBee jobs HK - 2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full timeJob Summary With moderate supervision to manage medium standard (moderate severity / complexity) and complex claims handling Job AccountabilitiesResponsible for the complex liability and property claims Provide technical support to the team including work simplification and automation initiatives Provide data analytics for Commercial portfolios Orgranize...
-
Claims Officer
Found in: Talent HK C2 - 2 weeks ago
Hong Kong, Hong Kong SAR China Zurich Insurance Company Full timeJob Summary With moderate supervision to manage standard own damage claims, Third-Party Property Damage (TPPD) & Recovery cases in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics Job Accountabilities Promptly handle first party claims taking responsibility to resolve...
-
Senior Officer, Claims Management
Found in: Talent HK C2 - 2 weeks ago
Hong Kong, Hong Kong SAR China The Cigna Group Full timeJob Purpose:The incumbent will help with day-to-day pre-approval and related claims settlement, and communication with member and network providers for claims operations. This includes communication regarding delivery of approval result and proper documentation, and follow up of network case claims settlement. Critical Tasks and Expected Contributions /...
-
Regional Claims Lead
Found in: Talent HK C2 - 2 weeks ago
Hong Kong, Hong Kong SAR China Reinsurance Group of America Full timePosition Overview This is a regional role, covering RGA’s Asia markets, with primary purpose to support Regional Head of Claims with partnering with the local claims offices to maintain a consistent standard in claims strategy, governance and best practices. You will need a strong focus on improving standards of assessment, decision-making and...
-
Claims Officer
Found in: Talent HK C2 - 2 days ago
Hong Kong, Hong Kong SAR China AXA Group Full timeAssess and process medical claims according to company’s claims guidelines. Arrange disbursement of reports and payments on claims settlement. Provide administrative support to group & individual medical / life clients through correspondence handling Reply enquiries from agents, brokers and customers in a timely manner Cooperate with other teams to...
-
Senior Claims Officer
Found in: Talent HK C2 - 1 week ago
Hong Kong, Hong Kong SAR China Zurich Insurance Company Full timeJob Summary To handle personal line claims focusing on Travel With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics Job Accountabilities Responsible for personal line...
-
Assistant Claims Manager
Found in: Talent HK C2 - 1 week ago
Hong Kong, Hong Kong SAR China Zurich Insurance Company Full timeJob Summary Large and complex claims handling and managerial support Job Accountabilities Responsible for the large and complex liability and property claims Actively involve in organizing of customer meeting presentation and the preparation of Powerpoint slides Provide technical support to the team including work simplification and automation...
-
Senior Claims Officer
Found in: Talent HK C2 - 1 week ago
Hong Kong, Hong Kong SAR China AXA Group Full timeAssess and process medical claims Ensure accuracy and review the procedures for continuous improvement Ensure claims are processed within company service standard Provide administrative support Your Profile University graduate or above with FLMI or equivalent Less experienced candidate will be consider for Officer role Relevant experience in...
-
Senior Officer, Group Administration
Found in: Talent HK C2 - 2 weeks ago
Hong Kong, Hong Kong SAR China Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Claims Auditor
Found in: beBee jobs HK - 13 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Mercer Full timeThe role: Quality Assurance AnalystThe primary responsibility of this position is to ensure quality of customer service, correctness of claims assessment and also to review the claims operations process follow agreed procedures.The role is also required to provide a broad range of account servicing support to Mercer employee benefits clients, including...
-
Medical Claims, Analyst
Found in: Talent HK C2 - 1 week ago
Hong Kong, Hong Kong SAR China AIA Full timeFIND YOUR 'BETTER' AT Blue Cross If you believe in better, we’d love to hear from you. About the Role Assess and process medical claims according to delegated claims authority in accordance with the established procedures and guidelines Duties / Accountabilities: Assess and process claims according to delegated claims authority in accordance...
-
Senior Claims Officer
Found in: Talent HK C2 - 1 week ago
Hong Kong, Hong Kong SAR China Zurich Insurance Company Full timeJob Summary With moderate supervision to manage medium standard (moderate severity / complexity) and complex claims handling Job Accountabilities Responsible for the complex liability and property claims Provide technical support to the team including work simplification and automation initiatives Provide data analytics for Commercial...
-
Assistant Manager, Claims
Found in: Talent HK C2 - 2 weeks ago
Hong Kong, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeDescription The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Claims Manager with the resources to solve critical problems for the future of our business, which is why we need you. Manulife HK is seeking an sophisticated Claims Manager,...