Community Associate

5 months ago

Hong Kong, Hong Kong SAR China the Hive Full time

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

The Community Associate will be responsible for delivering outstanding customer experience to all location members and visitors. They will provide exceptional support to the Community Lead, Location Manager, Senior Location Manager, General Manager and Country Manager by operating the facility and communicating with stakeholders. We're looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.

This role reports to the Location Manager and will be based on-site in Hong Kong.

Duties and Responsibilities

  • Deliver exceptional customer service to all members and visitors.
  • Handle member’s daily requests and all incoming enquiries.
  • Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting).
  • Achieve occupancy goals through membership retention and closing new sales.
  • Conduct informative tours to potential members and partners.
  • Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis
  • Contribute content to maintain our presence online and onsite via social media posts and promotional materials.
  • Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning.

Requirements

  • 1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
  • University Degree holder preferred
  • Ability to connect well with people; friendly and approachable
  • Possess strong communication and presentation skills
  • Exceptional organisational and multitasking skills
  • Reliable and self-driven, has the ability to work with teams and independently
  • Experience in Google Drive and Excel sheets would be an advantage
  • Must be fluent in English both spoken and written, any additional languages is a plus

Benefits

  • Competative salary
  • Health care, including dental
  • Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
  • Personalised development plans and growth opportunities within the organisation
  • Team and community activities and annual company-wide events
  • Exclusive discounts at partnered restaurants, bars and gyms
  • Opportunities for local and international relocation
  • Paid volunteer day a year
  • Birthday leave

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