Supervisor, Airport Services

2 months ago


Hong Kong, Hong Kong SAR China Hong Kong Express Airways Limited Full time

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Role Purpose

Monitor all aspects of HK station performance include OTP, guest experience, service provider performance, regulation compliance; Review daily HK station performance, handle discrepancy and complaint, follow up on case investigation and rectification; Ensure all Ground Operation activities are adhering to the company Quality, Safety and Security Standard; Conduct analysis on station performance, work on an improvement plan when necessary; Work closely with Airport Operations Support Section to maintain operation integrity; Occasionally work for Airport Operations Support Section when required; Monitor and assist Hong Kong GHA in disruption handling; Drive and participate all new project/initiative, roll out new product and continuously improve in overall passenger experience; Ensure all Ground Operations activities adhere to the policies and procedures for Ramp Services, Baggage Services, Weight and Balance, Passenger in accordance with applicable regulations and standards of HKE; Shift working and overnight duties are required. The Ideal Candidate Tertiary or above; Minimum 3-5 years’ experience in a related position in the Aviation Industry or Civil Airline; With ramp or dispatch handling experience will be an advantage; Excellent command of English & Chinese (Mandarin is a plus); Valid driving license class 1 and 2 is preferable; Good communication skills and team player; Fast decision maker; Able to work under pressure.

Your Future Work Life

Fly anywhere we fly for free with your friends and family to explore the world Hybrid working with flexibility in workplace and working hours to foster work-life harmony Open office to collaborate, connect and share great ideas Energetic and multicultural teammates from up to 50 nationalities Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T. 

  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full time

    Hong Kong Express Airways Limited is a dynamic and innovative low-cost carrier that offers great value and affordable fares to destinations across Asia.We are seeking an experienced Airport Operations Supervisor - Ground Handling Services to join our team in Hong Kong. As a key member of our operations team, you will play a critical role in ensuring the...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full time

    Main ResponsibilitiesSupport Senior Supervisor in ensuring daily operations meet contractual requirements.Ensure team members adhere to in-house and regulatory safety standards.Maintain a clean and organized work environment, including staff areas and facilities.Assist in resource allocation, including equipment, tools, and personnel.Represent the team and...


  • hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    About Cathay Pacific Airways LimitedWe are a leading international airline committed to providing exceptional customer experiences. Our team is dedicated to delivering premium services that exceed our customers' expectations.Salary and BenefitsThe salary for this role is approximately $80,000 per annum, depending on experience. In addition to a competitive...


  • Hong Kong, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Role Introduction Reports to: Head of Airport Premium Service and Lounges This position is responsible for enabling our airport teams to deliver our premium customer experience, across all customer touch points of our customers airport journey. This includes lounge, check-in, boarding and customer connections by crafting clear, concise service procedures,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Arup Full time

    About ArupAt Arup, we pride ourselves on doing work that truly matters. Our diverse community of experts from various disciplines is dedicated to solving the planet's most pressing challenges.We believe in fostering an environment where our employees can grow and thrive. To support your success, we offer a wide range of opportunities for professional...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Job DescriptionCathay Pacific Airways Limited is seeking a highly skilled Airport Premium Service Specialist to join our team. As a key member of our airport premium service team, you will be responsible for delivering exceptional customer experiences across all touchpoints of our customers' airport journey.Key Responsibilities:SOP Development and Project...


  • Hong Kong, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Role Introduction Reports to:  Airport Digital Enablement & Travel Services Manager This role will support the Airport Digital Enablement & Travel Services Manager in the ongoing design and delivery of the ASD Digital Enablement roadmap – including all airport automation products and services as well as new innovations at Cathay Pacific airports...

  • Supervisor

    4 months ago


    Hong Kong, Hong Kong SAR China China Aircraft Services Limited Full time

    Main Duties Assist Senior Supervisor in team performance in daily operation and ensure the service is delivered up to contractual requirements Ensure the subordinates are fully compliance with in–house and authority safety rules and regulations Ensure teams have followed the company guidance and policies Assist in the good housekeeping of the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    At Cathay Pacific Airways Limited, we are seeking an experienced Airport Digital Enablement Project Lead to join our team. In this role, you will play a crucial part in the ongoing design and delivery of the Airport Service Delivery (ASD) Digital Customer Experience roadmap.The successful candidate will support the Airport Digital Enablement & Travel...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Job OverviewAirport Customer Experience Ambassador:This is a customer-facing role that involves delivering exceptional service to passengers at Hong Kong International Airport and surrounding areas. As an ambassador of Cathay Pacific, you will be the face of the airline and provide a seamless airport experience to our customers from check-in to...


  • Hong Kong, Hong Kong SAR China Hong Kong Express Airways Limited Full time

    HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world. Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Job SummaryWe are seeking a highly skilled Airport Operations Data Strategist to join our team at Cathay Pacific Airways Limited.About the RoleThis is an exciting opportunity for a talented data analyst to drive the usage of analytics and derivation of operational insights in Airport Service Delivery (ASD). The successful candidate will work closely with...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Global Airport IT Systems SpecialistWe are Classy Wheeler Limited, a leading regional IT services and solutions provider. We are seeking a highly skilled Global Airport IT Systems Specialist to join our team.Estimated Salary: $80,000 - $120,000 per annum based on experience and qualifications.About the Role:We are looking for a seasoned...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    About UsCathay Pacific Airways Limited is a world-class service brand that prides itself on delivering exceptional customer experiences. As a major player in the aviation industry, we operate a network of routes that connect cities across Asia, Australia, Europe, and North America.Job SummaryWe are seeking highly motivated individuals to join our team as...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full time

    At Hong Kong Express Airways Limited, we are looking for a highly skilled Airport Operations Manager to oversee all aspects of station performance, including OTP, Customer experience, service provider performance, and regulation compliance at HKIA. This is a dynamic role that requires a strong aviation background, excellent communication and leadership...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full time

    Job Description:This is a key role within our Ground Handling team, responsible for overseeing the maintenance and operation of ground service equipment at China Aircraft Services Limited. As a Ground Service Equipment Manager, you will play a vital part in ensuring the smooth delivery of airport services to airlines and their passengers.


  • hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...


  • Hong Kong, Hong Kong SAR China Hong Kong Express Airways Limited Full time

    HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world. Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Job SummaryWe are seeking an experienced and dedicated Airport Lounge Hospitality Manager to join our team at Cathay Pacific Airways Limited. In this role, you will be responsible for delivering exceptional customer service, ensuring smooth day-to-day operations, and providing a memorable experience for our valued customers.