Learning and Development Manager

5 months ago

Hong Kong, Hong Kong SAR China Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad. A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and a full engaged, highly effective employees make this truly one of the great hotels of the world.

About Four Seasons Hotels and Resorts:
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Hong Kong:
In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad. A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and a full engaged, highly effective employees make this truly one of the great hotels of the world.

What you will do:

Manage and facilitate mandatory corporate programs and provide onboarding orientation for new hires

Support the Director of People and Culture in talent management and development programs through succession planning, learning needs analysis and developingcustomized programs and initiatives to achieve business needs

Lead the Departmental Designated Trainers platform to enhance the learning culture of the hotel, keeping abreast of industry trends and training best practices

Take responsibility for Interns' arrangements including interviewing, onboardingprocedures and reviewing performance

Assistin developing and implementing policies and procedures, ensuring compliance with corporate guidelines and local regulations

Provide coaching to managers and employees in performance-related matters, develop and implement remedial plans 

Initiate, organize, and engage actively in employee engagement activities

Assist in ad hoc projects as assigned

What you bring:

Native proficiency in English and Chinese language

College Degree with 3 years relevant experience in a managerial capacity

Solid and clear communication skills to effectively engage with a diverse range of internal and external customers

Strong business acumen in strategic planning and process management, analytical, and is computer and systems savvy

Passionate, creative and sensitive to different cultures and trends

Expected to be a culture carrier, has strong communication, problem solving, planning, organizing and influencing skills

Candidate with less experience will be considered as Learning and Development Assistant Manager

What we offer:

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Birthday Leave

Complimentary Employee Meals

Public Holidays

Schedule & hours:

5-Days work

This is a full-time position

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