Business Operations III, Property

3 weeks ago


Hong Kong, Hong Kong SAR China Equinix Full time

Who are we?

Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Business Operations III, Property & Facility Management

Job Summary:

To assist supervisor to manage daily operations of the property including monitoring of property maintenance, cleaning and security; maintain good tenant relationship; supervise and liaise with service contractor to ensure quality services are provided.

Responsibilities

Supervise & coordinate a team of janitors and property management staffs in delivering supportive services to internal teams and Customer

Assist in managing team to ensure quality of services being delivered to clients and meet the agreed SLA and KPI

Monitoring vendor performance and resolving any vendor issue

Supports andmaintains clean,fully-stocked and functional Customer Care Areas and Conference rooms to include all amenities. Administers vendors providing standard office services (i.e., cleaning, pest control) and orders office supplies

May generate purchase requisitions and coordinate with vendors for delivery and invoicing

Assists in compilation of data for the budget and forecast process which includes quarterly forecast and annual budgets

Directs and/or sources inquiries to appropriate cross-functional teams

Engages field and other personnel when necessary to ensure problem resolution

Ability to discern Customer Satisfaction-related issues and escalate to management

Prepare various monthly and management reports and analysis

Tracks, follows up, and reports on customer inquiries and issues

Assists with special projects as assigned

Requirements:

Certificate / Diploma or above, preferably in property/ facility management or other relevant disciplines 

A member of relevant professional organizations preferable

Experience in Commercial Building will be definitely anadvantage

At least 3 years' relevant experience in property/facility management of which 1 year must be at supervisory level

Strong leadership and interpersonal skill and be able to work under pressure

Excellent command of written and spoken English and Chinese

Familiar with DMC & BMO management

Good PC skills on PC skills including MS Word, Excel and Power Point etc


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