Service Experience Agent
2 weeks ago
POSITION SUMMARY
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
-
Airport Services Agent
1 month ago
Hong Kong, Hong Kong SAR China Qatar Duty Free Full timeWe are currently recruiting for Airport Services Agent in Hong Kong. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...
-
Cargo Customer Service Agent- Hong Kong
4 weeks ago
Hong Kong, Hong Kong SAR China Qatar Duty Free Full timeWe are recruiting for Cargo Customer Services Agent for Hong Kong. The selected candidate will be involved in providing cargo inside sales and customer service functions including interaction with customers and GSA for both import and export cargo. Secure proper sales and customer service support to enable station to meet the Cargo Target. Identify needs...
-
Customer Experience Executive
4 weeks ago
Hong Kong, Hong Kong SAR China CHUBB Full timeHandle enquiries to insurance agents/brokers/distributors by telephone, written correspondence and/or personal visit regarding policy information, general guidelines of the Operations, product knowledge, etc. Perform cashiering duties to receive payment, issue official receipt, maintain premium record and handle payment reconciliation. Assist Managers...
-
Help Desk Agent
1 month ago
Hong Kong, Hong Kong SAR China Atelier Lumikha Full timeHello, Thanks for connecting.My Company, Atelier Lumikha, serves up smart, streamlined back-office work that leverages offshore talent and proven technology. We do the work: simple or complex, so you’re covered. During the last decade, we’ve refined an approach to selective hiring and incremental improvement to build a culture of quality performance and...
-
Hong Kong, Hong Kong SAR China Qatar Duty Free Full timeWe are recruiting for Senior Cargo Customer Service Agent based in Hong Kong. The selected candidate will be involved in providing customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding the set targets. Ensure the smooth operation flow of cargo through acceptance and management of booking....
-
Help Desk Agent
4 weeks ago
Hong Kong, Hong Kong SAR China Snaphunt Full timeThe OfferOpportunity within a company with a solid track record of performanceLeadership RoleOpportunity to make a positive impactThe JobYour responsibilities will include: Provide exceptional customer service via email, and chat, assisting clients with their travel inquiries Troubleshoot and resolve client concerns in a timely and professional manner...
-
Senior Cargo Operations Agent- Hong Kong
4 weeks ago
Hong Kong, Hong Kong SAR China Qatar Duty Free Full timeWe are recruiting for Senior Cargo Operations Agent for Hong Kong. The selected candidate will provide Cargo Operations and Customer Service Functions including interaction with Customers and GHA for both import and export cargo. Secure proper Operational and Customer Service support to enable station to meet the Cargo Target. Ensure full compliance at...
-
Assistant Officer, Tied Agent
1 month ago
Hong Kong, Hong Kong SAR China AXA Group Full timeHandle inbound enquiries from life agent Provide quality services and immediate assistance to life agents Handle ad hoc request independently Provide sales support for the team Your Profile Diploma/Higher Diploma/Associated Degree/Degree Holder Preferable in insurance industry and/or customer services position With solid customer service-related...
-
At Your Service Agent
2 weeks ago
Hong Kong, Hong Kong SAR China Marriott Hotels Resorts Full timePOSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests...
-
F&B Service
1 month ago
Hong Kong, Hong Kong SAR China Conference Lodge Full timeJob Duties: Areas of responsibility include serving food & beverage to guests in the assigned work place and providing a courteous, professional, efficient service in order to maximize guest satisfaction. Requirements: With relevant experience in F&B establishment; Willing to provide customer-oriented and efficient service; Good communication and...
-
At Your Service Agent
2 weeks ago
Hong Kong, Hong Kong SAR China Courtyard by Marriott Full timePOSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests...
-
Agent-At Your Service
2 weeks ago
Hong Kong, Hong Kong SAR China Le Méridien Full timeType de Poste Non-Management Utiliser le standard téléphonique afin de répondre aux appels téléphoniques des clients. Traiter les demandes de réveil téléphonique, de filtrage des appels et les autres demandes liées aux appels téléphoniques. Aviser les clients des messages reçus (par ex. message vocal, courrier, fax) en leur absence et les...
-
Company Secretarial Administrator
4 weeks ago
Hong Kong, Hong Kong SAR China Corporation Service Company Full timeSenior Company Secretarial Administrator - Trust Hong Kong Monday - Friday, 0900 - 1800 On-Site + WFH The position You will coordinate and manage the provision of timely and accurate trustee services for a portfolio of trusts including coordinating corporate secretarial, director approvals, investor reporting and corporate accounting services in...
-
Customer Services Representative
1 month ago
Hong Kong, Hong Kong SAR China AIA Full timeFIND YOUR 'BETTER' AT Blue Cross If you believe in better, we’d love to hear from you. About the Role Responsible for handling customer inquires via telephone, email, or online platform Duties / Accountabilities Handle bilingual phone-in and walk-in customer enquiries; Handle bilingual emails/livechat enquiries from customers; Work closely...
-
Officer, Regulatory Compliance Services
2 weeks ago
Hong Kong, Hong Kong SAR China Corporation Service Company Full timeOfficer, Regulatory Compliance Services Hong Kong Mon - Fri, 9am - 6pm Hybrid The position Our Regulatory and Compliance Services (RCS) ensure our clients to meet both their local and global regulatory needs and provide customized support to keep our clients informed of the evolving regulatory requirements impacting their business. Our team based...
-
People Experience Partner
1 month ago
Hong Kong, Hong Kong SAR China CHANEL Full timeJob Mission: As CHANEL’s business and workforce in Asia Pacific undergos rapid transformation and expansion, the need to evolve its organisational culture, ways of working and enhance collaboration has increased tremendously. In order to drive effective change, the People Experience team is to create an exceptional employee experience and support the...
-
Agent-Guest Services
4 weeks ago
Hong Kong, Hong Kong SAR China Renaissance Hotels Full timeType de Poste Non-Management Gérer toutes les entrées et tous les départs des clients, les affectations de chambres, les demandes de changement de chambre/de départ tardif. Obtenir les paiements ; distribuer/activer les clés de chambre. S'assurer que les tarifs correspondent aux prix du marché et documenter les exceptions. Vérifier/ajuster la...
-
Member Services Host
4 weeks ago
Hong Kong, Hong Kong SAR China Carlyle & Co. Full timeJob Description Press space or enter keys to toggle section visibility ...
-
Academic Services Manager(O/THEi-REG/ASM/04/24)
4 weeks ago
Hong Kong, Hong Kong SAR China Vocational Training Council Full timeMajor Duties : The Registry is responsible for an array of administrative and academic support services to support the strategic development of the Institute, including committee secretariat, academic programme accreditation, academic policies and regulations, student record and graduation. Reporting directly to the Registrar or Assistant Registrar, the...
-
Manager, Customer Service
4 weeks ago
Hong Kong, Hong Kong SAR China CHUBB Full timeProvide one-stop service from enquiry to processing to HNW clients and/or intermediary from all distribution channels, including walk-in, hotline and email, etc. Guide and coach the Customer Service Executive to resolve complicated case and share with them their experience and knowledge in order to develop the capabilities of the customer experience...