WPB Operations Manager

4 weeks ago

Hong Kong, Hong Kong SAR China HSBC Full time
Job Advert Details Principal Responsibilities: The role plays a crucial role in ensuring smooth Wealth & Personal Banking (WPB) operations, staff conduct, staff engagement, process efficiency, compliance, and effective communication with the WPB team.  Act as independent party in order to properly contribute in the risk identification and mitigation. Identify any possible compliance deficiencies related to WPB operations and proactively recommend corrective actions. Manage WPB operational risk in accordance with HSBC and regulatory requirements and policies. Streamline process to achieve efficiency gain through automation, standardization, and channel migration. Assist Head of WPB in overseeing day-to-day WPB operations to identify opportunities to improve operation and process efficiency at WPB level. Assist Head of WPB in, building Financial Crime risk adverse culture and identifying operational risk control Monitor the implementation BCM (Business Continuity Management) measures and conduct annual review as per guideline to ensure critical processes must be resumed to prevent business disruption. Assist Head of WPB in overseeing the TPEM activities and regulator/group internal reporting Take up the BIRO (Business Information Risk Officer) & CITRO (Cyber, Information and Technology Risk Officer) roles in WPB level Ensure correct implementation of the Bank’s service strategy to enhance customer experience and provide a high service standard. Report and escalate significant risk issues / potential loss to senior management and relevant stakeholders in accordance with the guidelines. Collect feedback & identify issues from frontline to increase work efficiency, improve work environment to ensure staff wellbeing. Qualifications University graduate (with major in business administration preferable). With 2-5 years in bank working experience, good leadership and a highly developed interpersonal and influencing skills. Positive, energetic, and adaptive to change. Strong management planning and organizing ability to motivate / support teamwork. Proven experience in operations. Strong leadership and people management skills. Excellent communication and interpersonal skills.

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