Assistant Manager, Market Insights
6 months ago
Job Description:
We are seeking a highly skilled and independent Assistant Manager to join our International Health Insights team, based in Hong Kong.
As an Assistant Manager, you will be responsible for managing and conducting tracking studies (Brand Health Trackers, NPS, etc) for International Health markets (Americas, Europe, MEA and APAC) as well as other strategic B2B and B2C research as required.
The role will report to and be under the supervision of Associate Director.
Key Responsibilities:
- BHT & NPS Research Management
- Independently plan, design and execute annual BHT & NPS research studies.
- Develop and implement data collection strategies to ensure accurate and timely data collection, with the appropriate incentives.
- Script surveys and monitor fieldwork in Verint.
- Maintain and update Tableau dashboard where BHT & NPS data is housed.
- Monitor and track BHT & NPS trends over time to identify patterns, correlations, and areas of improvement.
- Collaborate with cross-functional teams to align research objectives with business goals.
Data Analysis and Interpretation
Analyze BHT & NPS data using statistical techniques and qualitative methods.
Identify key drivers of customer satisfaction, loyalty and advocacy.
Perform segmentation and profiling of customer groups based on NPS scores.
Conduct in-depth statistical analysis to uncover actionable insights and trends.
Prepare comprehensive reports and visualizations to present research findings to senior stakeholders.
Insights and Recommendations
Translate research findings into actionable recommendations for business strategies and decision-making.
Provide strategic guidance to improve customer experience and loyalty.
Collaborate with product, marketing, sales and operations teams to implement insight-driven initiatives.
Monitor and evaluate the impact of implemented strategies and initiatives.
Stay up to date with industry trends and best practices in qual and quant research.
External vendor management
Analyze and synthesize data for report writing
Efficiently check and ensure research outputs are accurate and with high standard
Liaise with external vendors on methodology, sampling, fieldwork progress, incentive planning, reporting and data analysis
Independently manage RFPs, contract approvals and invoice processing
Qualifications and Skills:
Bachelor’s or Master’s degree in Statistics, Market Research, Psychology or related discipline
Excellent command of both written and spoken English
Proven experience (minimum 3 years) in managing BHT and/or NPS research trackers and/or customer research independently
Strong knowledge of NPS methodology and best practices
Proficiency in statistical analysis software (e.g., SPSS, R, Python) and data visualization tools (e.g., Tableau, Power BI)
Solid understanding of research design, survey methodologies, and statistical analysis techniques
Excellent analytical and critical thinking skills
Strong written and verbal communication skills to present complex data and insights clearly
Ability to work independently, manage projects simultaneously, and meet deadlines
Ability to work flexibly across time zones (APAC, Europe, Middle East)
Detail-oriented with a focus on accuracy and quality of research outputs
Experience in the health insurance industry is a plus
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.-
Market Insights Strategist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full timeJob Title: Market Insights StrategistJob Summary:We are seeking a skilled Assistant Manager to lead our International Health Insights team, based in Hong Kong. As an Assistant Manager, you will be responsible for managing tracking studies and conducting research for International Health markets.Key Responsibilities:Manage and conduct tracking studies for...
-
Senior Market Insights Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full timeJob TitleSenior Market Insights Manager, Global Healthcare Research Professional, or Market Intelligence and Analytics Specialist - your expertise matters!About the RoleWe are seeking a seasoned professional to join our International Health Insights team based in Hong Kong. As an Assistant Manager, you will be responsible for leading and executing tracking...
-
Market Insights Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HKT Full timeMarket Insights Specialist RoleAt HKT, we are seeking a highly skilled Market Insights Specialist to join our Marketing Data Analytic Team. The successful candidate will be responsible for providing high-quality insights and facilitating decision-making processes on the business side through data mining and analysis.The key responsibilities of this role...
-
Marketing Analyst
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China GroupM Full timeAbout the RoleAt GroupM, we are seeking a skilled Marketing Analyst to join our team. This role involves overseeing research initiatives, managing external vendors, and developing the ability to comprehend and interpret data from multiple sources.Main Responsibilities:Manage the generation of regular analytical reports, ensuring accuracy and timely delivery...
-
Regional Client Insight Assistant Manager
2 months ago
Hong Kong, Hong Kong SAR China Van Cleef & Arpels Full timeAre you a good match? You have proven experience in Insights and Data, strong communication, collaboration, multi-tasking and problem-solving skills. You are results driven, detail oriented and agile with strong business understanding, and proficient in using MS Office. You master English, and Cantonese and Mandarin would be a plus. What are we...
-
DeFi Market Insights Expert
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China MatchTalent Limited Full timeCompany OverviewMatchTalent Limited is a pioneering company in the DeFi space, committed to delivering exceptional talent solutions. Our mission is to connect innovative businesses with top-notch professionals.About the RoleWe are seeking an experienced Senior Research Analyst to join our team. As a key member of our DeFi research department, you will play a...
-
Assistant Manager, Customer Excellence
4 months ago
Hong Kong, Hong Kong SAR China AXA Group Full timeKey Accountabilities: Insights Support to manage on-going research work as needed, including product concept and proposition testing, working and liaison with external research agencies Support in extensive Group sponsored research, including NPS and annual Customer & Distributor satisfaction studies Assist different teams and line of business to...
-
Research Expert, Market Insights
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge Full timeJob Title: Research Expert, Market InsightsAbout Us:Third Bridge is a leading provider of research and insights to institutional investors. Our team of experts conducts in-depth interviews with senior executives and industry specialists to uncover critical market insights.About the Role:We are seeking an Associate to join our team in Hong Kong and Japan. The...
-
Market Researcher, Consumer Insights
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China NielsenIQ Full timeRole OverviewWe are seeking a skilled Market Researcher, Consumer Insights to join our team at NielsenIQ. As a key member of our Consumer Insights team, you will play a vital role in helping our clients grow and stay relevant in today's fast-paced market.Key ResponsibilitiesDevelop and maintain a deep understanding of consumer behavior and market...
-
Market Insights Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Crossings Executive Search Full timeWe are seeking a Business Intelligence Analyst to join our market research team at Crossings Executive Search. This role involves supporting all in-house quantitative and qualitative related research projects for the company.Responsibilities:Support in-house quantitative and qualitative research projects, including proposal writing, questionnaire design,...
-
Manager, Marketing Research
4 weeks ago
Hong Kong, Hong Kong SAR China Hays Full timeYour new company The Chinese Asset Management firm with specialism in MPF product is seeking a highly motivated and experienced Manager of Marketing Research and Insight to join and to lead the dynamic team. The successful candidate will be responsible for leading marketing research initiatives, analysing market insights and trends, and providing strategic...
-
Assistant Manager, People Analytics
8 months ago
Hong Kong, Hong Kong SAR China AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. If you believe in developing a better tomorrow, read on. About the Role The People Insights Analyst supports the creation of sophisticated analytics solutions to address organizational challenges. This includes applying data-driven insights to...
-
Data Insights Analyst
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China MEAG Full timeWe are seeking a skilled Data Insights Analyst to enhance our understanding of the Asia markets, with a focus on Greater China, South Korea, and Japan.About MEAGMEAG is part of the Munich Re Group, one of the world's leading asset management companies. We manage over 300 billion euros in investments globally, including bonds, equities, and alternative assets...
-
Senior Market Insights Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full timeAbout the RoleWe are seeking a skilled Senior Market Insights Specialist to join our team at Snaphunt. As a key member of our market research and analysis team, you will play a crucial role in gathering and analyzing data related to market trends, customer preferences, and competitive landscape within the supply chain software...
-
Assistant Manager Global Sales Marketing
2 months ago
Hong Kong, Hong Kong SAR China Cathay Pacific Airways Limited Full timeRole Introduction Reports to: Global Sales Strategy and Enablement Manager The job holder is responsible for developing the marketing strategy for global sales segments and collaborating with Brand, Insights and Marketing team, as well as global marketing representatives to ensure an effective and aligned b2b marketing strategy is in place. He / she...
-
hong kong, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer Value...
-
Assistant Marketing Manager
7 months ago
Hong Kong, Hong Kong SAR China HKT Full timeYour role: Initiate, plan and implement a vast of marketing campaigns for customer acquisition to grow sales revenue Identify and develop strategic partnerships with potential business partners Support sales team in attaining sales goals through development and implementation of strategic marketing/communications programs Assist in establishing...
-
Hong Kong, Hong Kong SAR China JPMorgan Chase & Co. Full timeJoin our . Morgan Asset Management Marketing team where you will create and implement strategies to attract and retain clients across the Asia Pacific (APAC) region, effectively showcasing the firms expertise, investment products, and value proposition to drive business growth and reinforce client relationships. As a Brand and Customer Insights,...
-
Senior Client Insights Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Oliver James Associates Full timeJob Title: Senior Client Insights ManagerAbout Us:Oliver James Associates is a leading recruitment agency specializing in finance and banking sectors. We strive to provide exceptional recruitment services that meet the evolving needs of our clients.Job Summary:We are seeking an experienced Senior Client Insights Manager to lead our client insights and...
-
Hong Kong, Central and Western District, Hong Kong SAR China International Flavors & Fragrances Full timeJob DescriptionThe Marketing Manager, Inventive role at International Flavors & Fragrances is an exciting opportunity for a seasoned marketing professional to join our team.About the RoleWe are seeking a highly motivated and experienced Marketing Manager to lead our marketing efforts in the development of innovative products and solutions. As a key member of...