Head of Telesales
4 weeks ago
The TEH Group is seeking a dynamic and results-driven Head of Telesales to lead our telesales team. This role is crucial in driving sales growth, developing strategies, and ensuring our team delivers exceptional service to our clients.
The Role
Key Responsibilities:
- Leadership & Management:
- Lead and inspire a team of telesales representatives to achieve sales targets.
- Recruit, train, and develop staff, fostering a high-performance culture.
- Strategy Development:
- Create and implement effective telesales strategies to maximize revenue and market penetration.
- Identify new market opportunities and enhance existing customer relationships.
- Performance Monitoring:
- Analyze sales metrics and performance data to assess team effectiveness and identify areas for improvement.
- Prepare regular reports on telesales activities, trends, and forecasts for management.
- Customer Relationship Management:
- Develop and maintain strong relationships with key clients and stakeholders.
- Ensure high levels of customer satisfaction through proactive engagement and support.
- Collaboration:
- Work closely with marketing and product teams to align sales strategies and campaigns.
- Provide feedback to improve product offerings based on customer insights.
- Budget Oversight:
- Manage the telesales budget, ensuring efficient allocation of resources.
- Technology Utilization:
- Oversee the implementation of CRM systems and sales tools to enhance team productivity.
Ideal Profile
- You have at least 2 years experience within a CRM Manager or Telesales role, ideally within the Consulting and Events / Conferences industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are highly goal driven and work well in fast paced environments
- You are a self-starter and demonstrate a high level of resilience
- You are a strong team player who can manage multiple stakeholders
- You are willing to undertake 30-60% travel.
What's on Offer?
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Leadership Role
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