Cash Prime Brokerage

Found in: Talent HK C2 - 1 week ago

Hong Kong, Hong Kong SAR China JPMorgan Chase & Co. Full time

Welcome to JPMorgan Chase. Are you looking for an opportunity to develop and deliver innovative service solutions to Prime Brokerage clients? You have found the right team.

The Prime Middle Office comprises of business-aligned support teams for the equity/fixed income prime and stock borrow & lending traders based in Hong Kong. The business covers all Asian markets; with products that range from cash equity to highly structured swaps. 

As a Prime Client Service Associate within Prime Cash Middle Office, you will be supporting the Prime business from an operational perspective and maintaining stringent controls in daily client activities.

Job Responsibilities

Be the first point of contact for external clients on all operational issues including: valuations, collateral, settlements, documentation, audit, technology, account set up and legal documentation, client reporting; also for Account Managers on trade bookings / issue resolution Define and execute agenda for external clients, including best practice reviews, KPIs, surveys, and STP rates Attend quarterly review meetings with external clients  Coordinate with global partners in middle office and client service to help drive process improvements, system changes and improve/maintain our client relationships Communicate of open issues to our clients and internal partners in a clear and concise manner, ensuring a full understanding of the issue Manage client queries, ensuring they are investigated and resolved in a timely fashion Manage trade life cycle, allocations, settlements, corporate actions, affirmations & regulatory reporting  Identify opportunities for process improvement and work with the relevant partners to deliver to the business Apply MIS and trend analysis to identify the root cause and partner with internal teams to resolve the issue Work closely with external clients, settlement teams and third-party institutions to settle client trades Liaise with clients and internal teams to ensure timely and accurate trade capture

Required qualifications, capabilities, and skills

Bachelor's degree or equivalent 3 years of experience in the financial services industry is required Working understanding of Equities and Fixed Income products; and their relevant process flows is required Excellent communication and interpersonal skills with the ability to develop strong working relationships with marketers, external clients, traders and other support teams Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solutions  Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary Strong leadership skills with the ability to take ownership and responsibility  Skillset to properly escalate issues to management, controls team and front teams. Team Player, but also must be able to work independently Highly organized and attention to details, able to multi-task in a fast-paced environment Strong analytical and problem-solving skills, including the ability to understand the external client’s perspective when applying solutions

Preferred qualifications, capabilities, and skills

Experience in client servicing is highly preferred Creative problem solving with a focus on improving / maintaining client relationship s Positive “Can Do” attitude Ability to drive and manage global initiatives and projects driven by the business, industry or operations

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