Head of Portfolio Management and Payment
3 months ago
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Unsecured Lending & Payment
Wealth and Personal Banking
We are currently seeking a high caliber professional to join our department as Head of Portfolio Management and Payment.
Principal responsibilities
Formulate robust business plans and pricing strategies to accelerate growth in unsecured lending, domestic and international payment volume, product profitability, risk adjusted returns and market share Drive the development of new product features, digital capabilities, sales channels and innovations to strengthen loan-on card, personal loans and payment propositions, and enhance customer experience Steer the design and development of customer-led loan origination and payment journeys and drive digitalization of transactions Devise insight-led acquisition, usage and retention strategies to grow and sustain relationship of strategic segments throughout the customer lifecycle Collaborate with Risk on credit risk and opportunities management such as review of underwriting criteria, evaluate and balance risks taken and revenue generated Lead partnership management and maintain collaborative relationship with clients, merchants and partners within the payment ecosystem Requirements Over 15 years of relevant experience in unsecured lending or payments and transactional banking products or similar product and service management within retail banking Experience of product management, organizational leadership, and commercial management of transactional banking products Strong technical knowledge of retail banking products and market/industry review for strategy formulation Demonstrate change leadership and strategic focus with strong Growth Mindset and passion to champion change and promote innovation. Strong customer centricity focuses to deliver market-leading products, services and experience to targeted customers Highly effective navigation within a complex matrix environment, governance standard and regulatory context with agile ways of working and strong engagement with different levels of internal and external stakeholders Strong track record in orchestrating and leading strategy development, business planning and implementations across multiple business and functional stakeholders to successful completion Seasoned people leadership to engage, motivate and develop a diverse team; drive strong performance culture with clear aligned direction; build talent pipeline and business bench strength Strong outcomes focus with adaptability, sound judgement and business insights in decision making, and accountability in delivery University degree in Investment, Business Administration, Banking and Finance or related disciplines Proficiency in both English and ChineseIf you would like to explore other opportunities at Hang Seng Hong Kong, please visit for details.
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