Floor Manager
3 weeks ago
As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.
Key Responsibilities:
- Offering customers a high level of service through styling advice, product knowledge and store experience
- Analysing selling information and working with the store manager to maximise the sales performance of your department
- Leading a team of sales assistants to achieve excellent standards of service
- Supporting recruitment and ensuring induction and training of new starters is carried out
- Assisting the Store Manager in identifying future talents and putting together development plans to support their progression
- Overseeing store operations
- Being a brand ambassador and providing the best experience for our customers
- Stepping into the role of Store Manager in their absence
Qualifications
For the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.
What You Need to Succeed:
Knowledge
- You understand what makes a great customer experience
- Prior retail or customer-facing experience
Motivation
- You enjoy creating a positive work environment and leading a team
- You are results-focused & enjoy multitasking
- You enjoy developing yourself & others
Behaviour
- You contribute to building a well-functioning team and embrace different points of view
- You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience
- You support others to grow by giving constructive feedback
- You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
- You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
- You are able to prioritise efficiently and adapt to sudden changes
- You communicate clearly & concisely, actively listening to other perspectives
- You see opportunities to improve everyday processes
Past Achievements
- Experience in driving sales through others
- Experience in recruiting; managing talent, performance and developing team members is an advantage
Additional Information
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to this, you will also receive:
- Clothing allowance
- Double pay
- Additional incentive scheme
- 14-20 days annual leave
- Birthday Leave
- Additional holiday for long service
- Medical insurance
-
Floor Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China COS Full time{"title": "Floor Manager", "description": "Key ResponsibilitiesDeliver exceptional customer service through styling advice, product knowledge, and store experienceDrive sales growth by analysing selling information and working with the store manager to maximise sales performanceLead a team of sales assistants to achieve excellent standards of serviceSupport...
-
Floor Operations Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full timeWe are seeking a Floor Operations Managerto oversee the daily operations of our Housekeeping Department. The ideal candidate will have:At least 3 years of experience in a Housekeeping Department, preferably in the Hotel industry.Excellent command of spoken and written English and Cantonese, with proficiency in spoken Mandarin desired.Strong leadership and...
-
Floor Operations Manager
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full timeWe are seeking a highly skilled and experienced professional to join our team as a Floor Supervisor at Shangri-La. The ideal candidate will have a minimum of 3 years of experience in the Housekeeping Department, preferably in the hotel industry. They will possess excellent command of spoken and written English and Cantonese, with proficiency in spoken...
-
Floor Operations Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full timeWe are seeking a highly skilled and experienced professionalto join our Housekeeping Department as a Floor Supervisor. The ideal candidate will have:At least 3 years of experience in a Housekeeping Department, preferably in the hotel industryExcellent command of spoken and written English and Cantonese, with proficiency in spoken Mandarin desiredStrong...
-
Floor Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China COS Full timeJob Title: Floor ManagerAs a key member of our team, you will play a vital role in delivering exceptional customer experiences that drive sales and create a welcoming atmosphere. With a dedicated team by your side, you will lead the way in providing outstanding service and operational excellence.Key Responsibilities:Deliver high-quality customer service...
-
Executive Floor Assistant
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Vocational Training Council Full timeJob SummaryWe are seeking a highly skilled and experienced Executive Floor Assistant to join our team at the Vocational Training Council. The successful candidate will be responsible for delivering exceptional hotel services to guests and members of the public, while maintaining a high level of professionalism and attention to detail.Key...
-
Floor Operations Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full timeWe are seeking a highly skilled and experienced professionalto join our Housekeeping Department as a Floor Supervisor. The ideal candidate will have a minimum of 3 years of experience in a similar role, preferably in the hotel industry.Key Responsibilities:Lead a team of housekeeping staff to ensure exceptional service delivery and high-quality...
-
Business Support Manager
5 days ago
Hong Kong, Hong Kong SAR China The Bank of East Asia Full timeBusiness Support Manager (Trade Floor Support) - Treasury Markets Support (Job ID 4622) Responsibilities Be a team member of Treasury Markets Support Department Provide infrastructure support for dealing room, including: e-Trading platform; dealer board and voice recording platform; and market data platform (Bloomberg, Refinitiv Eikon) Work closely with...
-
Onsite IT Engineer
1 month ago
Hong Kong, Hong Kong SAR China The Career Works Limited Full timeOur client a leading technology services company is looking hire Engineer.As an Engineer in the IT Managed Services, you are responsible for maintaining and improving the technology environment at client sites, keeping the client informed of the state of their environments and for keeping your Team Manager accurately updated as to your...
-
AVP/ VP
4 weeks ago
Hong Kong, Hong Kong SAR China Tangspac Full timeOur client an established asset management firm is currently looking for a Senior Trade Floor / Desktop Support Engineer to join their team in Singapore to support their business growth Responsibilities Deliver superior End User Experience in the areas of hardware, software, networking support to fast pace trading environment Provide Level 1 to Level 2...
-
Executive Floor Assistant
4 months ago
Hong Kong, Hong Kong SAR China Vocational Training Council Full timeMajor Duties : (a) To deliver hotel services to guests and members of the public; (b) To perform duties in The T Hotel and other areas covering rooms division operations, and as well as the Institute's training programmes; (c) To maintain hotel guest-related records; (d) To assist in preparing and updating hotel operational guidelines; and (e) To...
-
Floor Operations Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full timeWe are seeking a highly skilled and experienced professional to lead our Housekeeping Department.Key Responsibilities:Minimum 3 years experience in Housekeeping Department, preferably in Hotel industryExcellent command of spoken & written English and Cantonese; proficiency in spoken Mandarin is desiredStrong leadership and excellent interpersonal...
-
Sales Floor Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Valiram Group Full timePOSITION OVERVIEW To cultivate and sustain enduring relationships with clientele to meet sales objectives. Represent the brand positively while fostering repeat business. Assist customers in making informed choices and provide comprehensive product information. Promote a positive, engaging, and ethical workplace environment. PRIMARY...
-
Hong Kong, Hong Kong SAR China Hermès Full timeStore Management / Operations Be responsible of the store in absence of the Boutique Manager Ensures that all company’s procedures and systems are clearly understood and followed and run smoothly Coordinate the roll-out of central projects / tools in the store Assist the Boutique manager to prepare monthly reports including business report...
-
Assistant Store Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full timeJob DescriptionStore Management and OperationsAssume store leadership responsibilities in the absence of the Boutique Manager, ensuring seamless operations and adherence to company procedures.Coordinate the implementation of central projects and tools, driving store efficiency and effectiveness.Collaborate with the Boutique Manager to prepare monthly...
-
Store Operations Manager
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full timeStore LeadershipAs a key member of the Hermès team, you will be responsible for ensuring the smooth operation of our boutique in the absence of the Boutique Manager. This includes ensuring that all company procedures and systems are clearly understood and followed.Team ManagementManage your team by setting objectives, assessing performance, and providing...
-
Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full timeStore LeadershipAssume store leadership responsibilities in the absence of the boutique manager.Ensure a clear understanding and adherence to company procedures and systems.Coordinate the implementation of central projects and tools.Assist the boutique manager in preparing monthly reports, including business and commission reports.Team Management and...
-
Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full timeStore LeadershipAssume store leadership responsibilities in the absence of the Boutique ManagerEnsure seamless execution of company procedures and systemsCoordinate central project roll-outs and tools in the storeSupport the Boutique Manager in preparing monthly reports, including business and commission reportsTeam ManagementLead and manage the store team:...
-
Restaurant Operations Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Pirata Group Full timeAbout the RoleWe're seeking a highly skilled Assistant Manager to join our dynamic team at Pici Central, a bustling SoHo pasta bar in Aberdeen Street.As an Assistant Manager, you will support the Restaurant Manager in overseeing the smooth operation of our high-volume venue. Your key responsibilities will include ensuring the team is well-trained, motivated,...
-
Retail Supervisor 店舖主管
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Love, Bonito Full timeAbout Love, BonitoWe are a dynamic and innovative fashion brand that empowers women through style. Our mission is to provide a seamless shopping experience and ensure that all merchandise are available in all colours, sizes, and quantities on the floor.Main ResponsibilitiesUnder the supervision of the Store Manager, support in day-to-day leadership and key...