Head of Services, Hong Kong

5 months ago

Hong Kong, Hong Kong SAR China NTT DATA Full time

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Director, Services is a people management role responsible for ensuring the delivery of Services to NTT clients. This role is responsible for ensuring the efficient operation, optimisation, and continuous improvement of Managed Services, Support Services and Technical Services. This role manages and deploys targeted Services programmes to help accelerate sales, client engagement and service delivery. This role collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations.

What you'll be doing

Key Roles and Responsibilities:

Manages the financial performance of Services (Managed Services, Support Services and Technical Services), including growth, delivery profitability and technology innovationWorks towards executing the Services strategy by translating the strategic objectives into specific, actionable, and measurable goals that guide the day-to-day operations of the teamCollaborates with senior leadership on the delivery of the roadmap development of service/product offers to be taken to marketCollaborates with senior leadership to define service/product value propositions that are easily understoodCreates strong interlocks between sales force teams and managed services deliveryDefines the standards to be set for client satisfaction and oversees the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of NTT clientsDefines a culture of continuous improvement within the team, implementing best practices and driving process enhancementsContinuously assesses and optimises service delivery processes, tools, and methodologies to enhance service qualityOversees the development and execution of new delivery methodologies and ensures alignment to best practiceMay approve content of bids and proposals to clientsHas insights of any deals in the pipeline to ensure a smooth transition from sales to deliveryEnsures service delivery excellence, identifying new business opportunities where applicableManages and mentors the team within remit to ensure achievement of team and individual objectivesPresents at seminars, work sessions and advanced workshops on relevant information technology aspectsStays up-to-date with industry trends, emerging technologies, and best practicesCollaborates with vendors and partners to ensure seamless integration of third-party services within the services environmentManages key metrics and trends, and provides insights to improve service delivery to senior leadership


Knowledge, Skills and Attributes:

Thought leader who possesses in-depth knowledge of Managed Services, Support Services and Technical Services, IT service management, and related technologiesAbility to stay up-to-date with industry trends, emerging technologies, and best practicesExtended knowledge of managed services concepts, IT service management (ITSM) practices, and industry best practicesExcellent understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data centre and collaborationExcellent client-facing and communication skills, with the ability to build and maintain strong client relationshipsExcellent interpersonal and verbal and written communication skillsExcellent leadership qualities, including the ability to inspire and mentor a teamExcellent collaboration skills and are able to interact professionallyAbility to work in a team environment and contribute to their successAbility to facilitate presentation of technical and complex matters to a diverse audienceAbility to analyse data and produce reports on issues and recommend resolutionsAbility to evaluate risks, priorities and business benefits, leveraging strong business knowledgeAbility to coordinate team activities and operationally plan and manage deliverablesSolid attention to detailAbility to multi-task, set priorities and meet deadlinesAdvanced knowledge of ITIL (Information Technology Infrastructure Library) practices is desirableAbility to work collaboratively with cross-functional teams and stakeholders


Academic Qualifications and Certifications:

Bachelor’s degree or equivalent in Information Technology or Business Administration or relatedITIL certification


Required Experience:

Significant experience in managing an information technology services team, preferably within a global matrixed organisationSignificant proven working experience in a large-scale organisationSignificant demonstrated experience working with vendors and/or service providersSignificant experience working in a team-oriented, collaborative environmentSignificant experience in an IT Services role within an information technology services environment

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Apply from local Career site Apply from local Career site Back to search results

  • Head of Client Support Services, Hong Kong

    3 months ago

    Hong Kong, Hong Kong SAR China HK007 Guy Carpenter & Company, Limited Full time

    Description: Guy Carpenter has an exciting opportunity available and is seeking suitably qualified candidates for this senior leadership role which will be based in their Hong Kong office. Head of Client Support Services, Hong Kong Summary The Head of Client Support Services, Hong Kong is responsible for leading a regional client service...

  • Head of Newcomer Business Hong Kong

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Royal Bank of Canada> Full time

    Job SummaryThis unique position will focus on increasing market awareness, leading RBC local engagement and generating new business opportunities in Hong Kong newcomer pre-arrival market. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals as they plan to move to...

  • Head of Compliance

    7 months ago

    Hong Kong, Hong Kong SAR China Interactive Brokers Full time

    Responsibilities : Reporting to the Head of Core Compliance-APAC, the Head of Compliance-Hong Kong will oversee and advise on all Hong Kong-related compliance and regulatory matters, including: Being the primary liaison to the SFC exchanges and other regulatory bodies;Researching, interpreting and advising the firm regarding compliance with laws,...

  • Head of Client Support Services, Hong Kong

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China HK007 Guy Carpenter & Company, Limited Full time

    Job Title: Head of Client Support Services, Hong KongDescription:Guy Carpenter is seeking a seasoned professional to lead our client support services team in Hong Kong. As a key member of our regional leadership team, you will be responsible for driving strategic initiatives and delivering exceptional client service.Key Responsibilities:Develop and execute...

  • Head of Newcomer Business – Hong Kong

    2 months ago

    Hong Kong, Hong Kong SAR China Royal Bank of Canada> Full time

    Job SummaryThis unique position will focus on increasing market awareness, leading RBC local engagement and generating new business opportunities in Hong Kong newcomer pre-arrival market. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals as they plan to move to...

  • Head

    6 months ago

    Hong Kong, Hong Kong SAR China City University of Hong Kong Full time

    Head of Department of Social and Behavioural Sciences [Ref. C//09] City University of Hong Kong is a dynamic university located in the heart of Hong Kong. As a publicly funded institution, our goals are to pursue high levels of excellence, promote innovation and nurture creativity with the aim to improve people’s lives. In a city where East meets...

  • Head of Fixed Income Syndicate, Hong Kong

    7 months ago

    Hong Kong, Hong Kong SAR China Eton Clarke Full time

    Head of Fixed Income Syndicate, Hong Kong Eton Clarke has been mandated by a global investment bank in its search for a Head of Fixed Income Syndicate in Hong Kong. The chosen candidate will lead the team covering syndication & distribution of Asia ex-Japan originated DCM products. The ideal candidate will either be operating as a Head of desk...

  • Head of Finance and Accounting – Hong Kong

    4 weeks ago

    Hong Kong, Hong Kong SAR China ProPosition Management Search Full time

    ProPosition Management Search has been working in the HR Consultancy since 1997, supporting Client Companies in the Head Hunting of C-Level, Executive and Manager profiles, Market Mapping, Scouting, as well as deep Assessment processes, across different sectors. Over the years, we have developed business partnerships with multinational Companies...

  • Head of Technical Services, Hong Kong

    6 months ago

    Hong Kong, Hong Kong SAR China Aurex Group Full time

    Job description Aurex Group (formerly Capstone Recruitment) is working with a leading property services firm delivering property management and building consultancy solutions within the Property sector. Due to the ongoing growth of the business in Hong Kong, they are recruiting a leader to assume overall responsibility for the business activities and...

  • Legal Counsel

    7 days ago

    Hong Kong, Hong Kong SAR China BNP Paribas Securities Services Full time

    About BNP PARIBAS As the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and...

  • Head of Market Risk, APACPermanent contractHong Kong, Hong Kong

    5 months ago

    Hong Kong, Hong Kong SAR China Société Générale Assurances Full time

    Head of Market Risk, APAC Permanent contract|Hong Kong|Risks Head of Market Risk, APAC Hong Kong, Hong Kong Permanent contract Risks Responsibilities The Head of RISQ/ASI/RMA contributes to risk management processes for market activities in Asia-Pacific and validates the adequacy of risks (market, counterparty, liquidity or...

  • Head of Client Services, Payments, Hong Kong

    6 months ago

    Hong Kong, Hong Kong SAR China JPMorgan Chase & Co. Full time

    The Client Services function ensures . Morgan Chase offers the highest standard of Client Services to all its clients. As a Head of Client Services, Payments, Hong Kong - Vice President within . Morgan Chase, you will be the Local point of contact for escalation, ensuring all client services related tasks are completed promptly with a high degree of...

  • Head of Alpha Operations Hong Kong – Senior Vice President

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China State Street Full time

    About the RoleThe Head of Alpha Operations Hong Kong will lead the Middle Office team in HK, partnering with the Head of Alpha Operations APAC, Location Head in HK, and COO to ensure seamless client experience. This role will be responsible for all aspects of service and delivery, including management of direct and indirect teams, operational risk, and...

  • Finance Leader for Medical Service Company in Hong Kong

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China PERSOLKELLY Hong Kong Limited Full time

    **About Us**PERSOLKELLY Hong Kong Limited is a leading employment agency, providing top talent to organizations across various industries.We are currently seeking a highly skilled Finance Leader to join our team at a global medical service company based in Hong Kong.

  • Head of HealthCare Partnerships

    6 months ago

    Hong Kong, Hong Kong SAR China The Cigna Group Full time

    The Head of Healthcare Provider Partnerships – Hong Kong will be responsible for developing and implementing negotiation and provider collaboration strategies, working directly with Hong Kong providers, third party vendors and internal stakeholders to deliver best in class service to Cigna’s providers, customers and clients and act as the Subject Matter...

  • Supervisor, Airport Services

    1 month ago

    Hong Kong, Hong Kong SAR China Hong Kong Express Airways Limited Full time

    HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world. Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up...

  • Head of Services, Hong Kong

    5 months ago

    Hong Kong, Hong Kong SAR China NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Operational Risk Manager

    16 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China 0780 Deutsche Bank Aktiengesellschaft, Asia Pacific Head Office Full time

    At 0780 Deutsche Bank Aktiengesellschaft, Asia Pacific Head Office, we are seeking an experienced Operational Risk Manager to join our team in Hong Kong & Taiwan Coverage.Company OverviewWe are a leading financial institution with a strong presence in the Asia Pacific region. Our team is committed to delivering high-quality risk management services to our...

  • Head of Operations

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Robert Walters Hong Kong Full time

    Job Title: Head of OperationsRobert Walters Hong Kong is seeking a highly experienced and skilled Head of Operations to join our team.Job Summary:The Head of Operations will be responsible for overseeing the daily operations of the Operations Unit, ensuring that all transactions are completed in a timely and professional manner. This includes managing the...

  • Assistant Compliance Manager

    2 months ago

    hong kong, Hong Kong SAR China Bank of China Full time

    Assistant / Compliance Manager (Hong Kong Branch) Job No.: 494223Employment Type: Full timeDepartments: Hong Kong BranchJob Functions: Risk Management Bank of China limited first opened its branch office in Hong Kong in 1917. After the listing of BOC Hong Kong (Holdings) Limited, a subsidiary of the Bank, on the Hong Kong Stock Exchange in 2002, Bank of...