GUCCI In-Store Clienteling Manager

3 weeks ago


Hong Kong, Hong Kong SAR China Gucci Hong Kong Full time

Description

KEY RESPONSIBILITIES

Specific responsibilities include: Lead and drive overall clientelling strategy across the entire Retail network and support in-store activations with the intent to drive prospect conversion, client upgrading, cross selling, repeat purchase and retention Plan, development and implement clientelling programmes in conjunction with the Client Development Manager and Store Managers Amplify retail marketing and drive footfall through mall partnerships Provide support and guidance for retail teams in all clienteling activities with a strong focus on top client segments and sales contribution Analyse and interpret market and client performance reports Lead, motivate, train and coach retail teams for optimising clientelling performance and achieving client KPIs and sales goals Budget management

PROFESSIONAL EXPERIENCE & QUALIFICATIONS

At least 10 years of relevant clientelling experience Previous store experience preferred with deep understanding of retail operations and CRM Strong leadership, interpersonal and stakeholder engagement skills Dynamic with knowledge of the local luxury market trends Commercial awareness and strong business acumen with solid analytical and numerical skills Strong verbal and written communication skills and excellent organisational skills Proficient in MS Office (Powerpoint and Excel)

Job Type

Regular

Start Date

2024-04-29

Schedule

Full time

Organization

Gucci Hong Kong
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