Manager, Settlements

Found in: Talent HK C2 - 2 weeks ago


Hong Kong, Hong Kong SAR China HSBC Full time

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Markets Operations is responsible for driving every part of the trade lifecycle post execution. Its global teams manage settlement activity, risk and control, while ensuring the delivery of regulatory compliance and seamless operational client service across 60 countries.

We are currently seeking a high calibre professional to join our team as a  Manager, Settlements.

Principal Responsibilities

Client Services

Contribute to the achievement of CNC’s position as the preferred custody provider in Hong Kong through proactive management of the relationship and by increasing efficiency in its operations. Regularly reviewing SLAs, while anticipating impact of market developments and timely communication of these to the clients. Prepare timely news broadcast keep clients informed of the latest regulatory changes and market development. Using these data and a sound and well-rounded technical knowledge of the broker dealer clientele, to implement strategies in propelling CNC position as the number one broker dealer provider Enhance existing institutional relationships through improved service through acting as the focal point for senior client personnel, developing extensive calling programs and service reviews to measure client satisfaction, identify issues, seek solutions through the monitoring of client requirements and obtain feedback for service improvements. Ensuring operational issues are resolved and queries are responded to quickly

Internal Control & Administrative

Safeguard the Bank from potential loss by monitoring adherence to system and procedural controls. Acting in a proactive manner to protect the interest of the customers and the Bank. To manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting Enhance operation’s effectiveness and consistency of service delivery through actively communicating and hands on management with SEC and other internal departments. Recommending and implementing procedures and ensuring service delivery is consistent Promote staff development through coaching, counselling and identification of training and development needs. To ensure new members are familiar with the GHSS system and daily operation processing of broker outsourcing services. New procedures are to be established and documented

Key responsibilities will include:

Managing a high performing team to ensure service quality continues to be market and client leading Mentor, coach and develop team members and foster a strong team culture Manage the day-to-day settlement of equities and fixed income in the Hong Kong Market, China Connect (Shanghai and Shenzhen markets) Understand the impact of market developments to operations then support the preparation and implementation of anticipated changes Manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting Constantly seeking streamlining opportunities and working with management, other operations teams and support areas to implement Participate in service reviews and interact with client’s senior operations personnel Ensuring operational issues are escalated early and resolved efficiently and client queries are responded to professionally and quickly Support system enhancements by providing subject matter expertise to the project team and UAT support during implementation Requirements

Knowledge & Experience / Qualifications:

5 to 10 years relevant experience in the industry with supervisory experience Working understanding of Hong Kong equities settlement Communication and interpersonal skills
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