It system service manager
3 weeks ago
Direct message the job poster from NCS Group Manager, People & Culture at NCS Group | Master of Laws The job holder will be responsible for overseeing incident and problem management processes for various systems implemented in the airport environment. The holder may also require technical background as the focal point to liaise with end users, technical support team and other stakeholders, and to ensure the SLA for each systems can be met. Job Highlights Monitor service performance for the ICT and engineering projects including various airport systems, flight information systems, multimedia systems, Io T or robotic systems against contractual SLA requirements Ensure timely escalation, service recovery, incident report compilation and lead the post incident review in the Incident Management process Conduct root cause analysis in the Problem Management process and to develop and implement workarounds to minimize service impact until permanent solutions are in place. Establish strong relationships with key stakeholders to provide regular updates to management and stakeholders on incident and problem management activities. Maintain comprehensive documentation related to incidents, problems, and processes and to ensure knowledge articles are created and updated to assist support teams and end-users. Analyze service delivery processes and implement best practices to enhance efficiency and effectiveness as Continuous Improvement. Outside office hour for incident management may be required Requirements: Degree holder in ICT, Engineering or other related disciplines At least 8 years working experience with 3 years or above in service management or project management of ICT or Engineering systems Proven experience in IT service management with ITIL certification Strong communication skills and problem-solving abilities. Technical experience and knowledge in any of the areas in Linux, Windows, Web application, database and data network would be an advantage Self-initiative, responsible, good interpersonal & communication skills and able to work under pressure Good command of written and spoken English and Chinese. Seniority level Mid-Senior level Employment type Full-time Job function Consulting and Information Technology Industries IT Services and IT Consulting, IT System Operations and Maintenance, and IT System Design Services#J-18808-Ljbffr
-
Manager, management information services
1 week ago
Central And Western District, Hong Kong SAR China International Executive Service Corps Full timeManager, Management Information Services Post Date: 24/12/2024 Division: Financial Control Department/Branch: Management Information Services Responsibilities: Provides support to business units on management information required to drive the business. Prepares management reports in accordance with the stipulated timetable, including monthly flash and final...
-
Senior Customer Services Manager
3 weeks ago
Central And Western District, Hong Kong SAR China International Executive Service Corps Full timeReporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....
-
Senior Customer Services Manager
4 weeks ago
Central And Western District, Hong Kong SAR China International Executive Service Corps Full timeReporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team’s operation....
-
Manager, Management Information Services
4 weeks ago
Central And Western District, Hong Kong SAR China International Executive Service Corps Full timeManager, Management Information ServicesPost Date:24/12/2024Division:Financial ControlDepartment/Branch:Management Information ServicesResponsibilities:Provides support to business units on management information required to drive the business.Prepares management reports in accordance with the stipulated timetable, including monthly flash and final results,...
-
Manager, Management Information Services
4 weeks ago
Central And Western District, Hong Kong SAR China International Executive Service Corps Full timeManager, Management Information ServicesPost Date:24/12/2024Division:Financial ControlDepartment/Branch:Management Information ServicesResponsibilities:Provides support to business units on management information required to drive the business.Prepares management reports in accordance with the stipulated timetable, including monthly flash and final results,...
-
System administration manager
4 weeks ago
Central And Western District, Hong Kong SAR China Bank Of China Full timeSystem Administration Manager (IT Project & Service Management) Job No.: 498475 Employment Type: Full time Departments: Information Technology Department Job Functions: Information TechnologyJob Description: Provide service management and monitor service quality of outsourcing and insourcing service. Coordinate related teams to ensure compliance with service...
-
System Administration Manager
4 weeks ago
Central And Western District, Hong Kong SAR China Bank of China Full timeSystem Administration Manager (IT Project & Service Management)Job No.:498475Employment Type:Full timeDepartments:Information Technology DepartmentJob Functions:Information TechnologyJob Description:Provide service management and monitor service quality of outsourcing and insourcing service.Coordinate related teams to ensure compliance with service level...
-
Business Analyst with strong QA
4 weeks ago
Central And Western District, Hong Kong SAR China PALO IT Full timeBusiness Analyst with strong QA (Coordination) experience (12 months contract)PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit.We do the right thing, and we do it right.We're proud to...
-
Business Analyst with strong QA
4 weeks ago
Central And Western District, Hong Kong SAR China PALO IT Full timeBusiness Analyst with strong QA (Coordination) experience (12 months contract)PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit.We do the right thing, and we do it right.We're proud to...
-
Unix engineer
4 weeks ago
Central And Western District, Hong Kong SAR China Neurones IT Asia Full timeWe are looking to onboard a Unix Engineer for one of our clients in Hong Kong. Your role will be as below: Direct Responsibilities: Coordinate and work on UNIX infrastructure projects in APAC data centres and colocations Server capacity planning and deployment System configuration, customization, optimization, and upgrade System resilience strategy and...
-
Service Delivery Manager
4 weeks ago
Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full timeService Delivery Manager (System Infrastructure and Desk-side)Client DescriptionCompany: This company is a renowned telecommunications and digital services provider in Asia, known for its comprehensive suite of services and strong commitment to customer satisfaction.Location: Ngau Tau Kok / Kwun TongNature: 1-year Renewable ContractOthers• Will consider...
-
ERP Consultant
1 week ago
Central And Western District, Hong Kong SAR China POWER IT SERVICES Full timeKey Responsibilities: ERP Design, Implementation & Optimization:Drive large ERP RFPs with the sales team and the global centre of excellence team to propose the right solution for the customer's requirement. Help the sales on the estimation, planning and driving the sales conversation with the customer.Lead and oversee the implementation, configuration, and...
-
Officer, customer services
1 week ago
Central And Western District, Hong Kong SAR China International Executive Service Corps Full timeOfficer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, e...
-
Manager, Treasury Operations
4 weeks ago
Central And Western District, Hong Kong SAR China International Executive Service Corps Full timeManager, Treasury Operations & Control (Contract)Post Date13/01/2025DivisionTreasury & Global MarketsDepartment/BranchOperations & ControlJob Purpose:The job holder is responsible to support the system enhancements and automation of operations and control of Treasury & Global Markets. The right candidate may be offered a permanent post upon completion of the...
-
RPA UiPath Developer
4 weeks ago
Central And Western District, Hong Kong SAR China POWER IT SERVICES Full timeDesired Competencies (Technical/ Behavioral Competency) Must-HaveDesign, develop and implement applications using UiPath and RPA technologies.Collaborate with stakeholders, including business users and IT teams, to gather and analyze system requirements.Experience in designing and implementing infrastructure as code and CI/CD pipeline for deployments of...
-
Rpa uipath developer
4 weeks ago
Central And Western District, Hong Kong SAR China POWER IT SERVICES Full timeDesired Competencies (Technical/ Behavioral Competency) Must-Have Design, develop and implement applications using Ui Path and RPA technologies. Collaborate with stakeholders, including business users and IT teams, to gather and analyze system requirements. Experience in designing and implementing infrastructure as code and CI/CD pipeline for deployments of...
-
service management manager
1 week ago
Central And Western District, Hong Kong SAR China China Mobile International Limited Full time(Assistant) Service Management Manager (To B)2 days ago Be among the first 25 applicants Responsibilities Customer Service Policies Development: Responsible for formulating and improving the customer service policies for To B customers. Optimize service processes and customer experience design for To B business in response to market dynamics and customer...
-
Senior Officer
4 weeks ago
Central And Western District, Hong Kong SAR China International Executive Service Corps Full timeSenior Officer / Assistant Manager, Customer Services (Corporate Banking)Post Date04/12/2024DivisionCorporate BankingDepartment/BranchMarketingYou will be responsible for providing administrative support to marketing teams related to customer service, handling deposit creation & rollover, account opening, conducting company searches, AML checking as well as...
-
Manager, Treasury Operations
4 weeks ago
Central And Western District, Hong Kong SAR China International Executive Service Corps Full timeManager, Treasury Operations & Control (Contract)Post Date13/01/2025DivisionTreasury & Global MarketsDepartment/BranchOperations & ControlJob Purpose:The job holder is responsible to support the system enhancements and automation of operations and control of Treasury & Global Markets. The right candidate may be offered a permanent post upon completion of the...
-
System Administration Manager
4 weeks ago
Central And Western District, Hong Kong SAR China Bank of China Full timeSystem Administration Manager (IT Project & Service Management)Job No.:498475Employment Type:Full timeDepartments:Information Technology DepartmentJob Functions:Information TechnologyJob Description:Provide service management and monitor service quality of outsourcing and insourcing service.Coordinate related teams to ensure compliance with service level...