Infrastructure Specialist

4 weeks ago

Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time
Responsibilities:Provide support in maintenance and administration of the IT infrastructure and its services including network, server and system monitoring services; and support the implementation of new IT infrastructures.Provide hardware and software installation and upgrade.Coordinate with vendors to deliver various IT projects.Perform system health checks and report to relevant parties.Monitor the performance of the infrastructure and carry out tuning exercises as appropriate to ensure optimal performance.Identify single points of failure and weaknesses within the infrastructure and identify options for resolution.Conduct problem analysis and liaise with other teams/external suppliers to ensure appropriate fixes are applied to all identified problems.Maintain system documentation and provide inventory control.Design, maintain and publish work instructions and system workflows, including drafting and updating standard operating procedures (SOP).Support infrastructure components in line with agreed service level agreements.Provide input in the overall development of technical plans.Constantly look for opportunities to improve the level of support offered for the same cost, including evaluation of third-party software and tools to automate repetitive tasks.Act as a technical consultant providing advice and guidance relating to their area of technical specialty.Ensure that quality solutions are developed, tested, and delivered in line with current IT policies, standards, and procedures.Job Requirements:Degree holder in Computer Science or IT related discipline.6+ years relevant working experience in IT infrastructure and system administration.Hands-on experience in Microsoft Windows and Exchange system, managing VMware and Citrix environments, SAN storage systems, and Cisco router, switches, firewall, VPN support and troubleshooting.Hands-on experience in Microsoft Azure Cloud, SQL and Oracle is an advantage.Willing to work under pressure.Must have excellent analytical, problem-solving, and communication skills.Must be business savvy and result-oriented as well as a team player.Good interpersonal skills to interact with team members & business users.Ability to handle multiple tasks simultaneously and switch between tasks quickly.Good command of spoken and written English & Chinese.

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