Regional it infrastructure specialist

6 days ago

Central And Western District, Hong Kong SAR China Spruson & Ferguson Full time
Spruson & Ferguson (Hong Kong) Limited

Hong Kong, Hong Kong SARRegional IT Infrastructure Specialist is responsible for providing technical on-site support to the day-to-day operations including desktop and infrastructure. This role involves infrastructure activities in both BAU and project spaces. The scope includes all infrastructure used by regional office, such as networks, servers, databases, devices, user desktops / laptops, virtualization, phone system and email etc. Job Highlights: Level 1-2 support in professional services firm Project implementation and deliverables Regional exposure with good remuneration package Job Responsibilities: Provide end-user support for day-to-day PC usage (both applications and infrastructure)Serve as a point of contact for internal users seeking technical assistance via the ticketing system regarding Infrastructure and Network-related issues Ensure operational and change processes, as well as architectural principles are strictly followed Plan, implement, and support IT projects Work closely with the Regional IT team in transitioning from projects to BAU (Business as Usual)Ensure all business applications and infrastructure are performing at an optimal level Communicate effectively with all stakeholders Requirements: Minimum of 3 years' experience in a technical support role Relevant tertiary qualifications (preferably in Information Technology)Strong problem-solving and root cause analysis skills Knowledge in Windows Desktops, Servers, Office 365, and Networking technologies Experience with regional IT support (China or SEA countries) is an advantage Must be comfortable working in a team-based environment as well as being able to work independently Demonstrates a focus on quality documentation and continuous improvement Demonstrates good interpersonal and communication skills, both written and verbal How to apply: We offer a 5-day work per week, competitive remuneration package and medical benefits. Interested parties please send your full resume and expected salary in MS Word format along with a covering letter to us. Only candidates selected for interview will be contacted. All personal data collected will be treated in strict confidence and will only be used for recruitment related purposes. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Legal Services#J-18808-Ljbffr

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