Regional IT

Regional IT & Infrastructure L1 to L3 SupportGlobal Top 3 Private Equity Investment MgmtMulti-cultural & Rewarding PackageJob Duties

Accountable for L1 to L3 regional IT, LAN/WAN, Networking and Infrastructure SupportProvide quality services that call for extensive communication with corporate users, global IT Engineer/Support & external vendorsEnsure fulfilment of IT governance and regulatory requirementsFacilitate IT transformation projects to cater for business/regulatory requirementsRegional headcount to provide 1st/2nd level IT support to the North Asia Branches with over 500 users from front to back officesTroubleshoot/Facilitate IT desktop, applications, 3rd party systems, and E-banking solutionsSupport relocation projects by working in collaboration with Infrastructure and external vendors across the regionGenerate business insights and prepare the storyline to present to business partnersUse Machine Learning techniques to optimize prediction modelsCreate and improve data visualization and decision tools for the businessAs part of the regional agile team to formulate digitalization strategies by understanding users' and clients' requirements and implementing feasible solutions through collaborating with cross functional stakeholders from IT engineer, investment, risks, L&C and operations departmentsDevelop roadmap by consulting senior management and adopting industry best practicesPromote the awareness and adoption of new business, product & technology modelsEnhance the operational efficiencyWork under the Operation Hub to make sure the cross border e-Commerce business runs smoothlyCollect sales & business data from different sources and conduct periodic analysisReview the SOPs and propose improvement plans to enhance operational efficiencyRequirements

Degree Holder in IT/related discipline6yrs'+/- regional IT & Infrastructure support earned from int'l financial institutionsProven expertise in troubleshooting network; PC hardware and MS Windows network environmentProactive team player with seasoned communication skillsFamiliar with MS infrastructure, desktops platforms, VMware, Nutanix, AWS, multi-carrier WANs, DHCP, DNS, Active DirectoryCredentials in ITIL, CCNA or MCSE certification is a definite advantage

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