Senior Technical Service Manager
1 week ago
Be among the first 25 applicantsLead and define the overall architecture, design, principles, guidelines, standard and best practices of network technology in the bank.Lead the documentation of current network infrastructure state and develop infrastructure gaps and impact analysis.Collaborate with IT leaders and define future state network architectures and technology to advance the bank digital capabilities.Lead the overall network health monitoring metrics and provide practical direction where applicable for in-depth monitoring of network performance.Provide technical leadership, directions and translate technology into effective and practical business use cases.Present technology architecture and strategy to all stakeholders from executives to individual contributors.Formulate detailed plans to add new initiatives or improvements to the existing core infrastructure and provide technical support throughout this process.Mentor and guide technical staff in implementing best practices and standards.Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders professionally.Strong appreciation of business-IT alignment to maximize the adoption of technology solutions to advance the bank digital capabilities.Proven ability to operate under pressure and meet challenging deadlines with minimum supervision.Highly organized with strong situational analysis, problem-solving and decision-making abilities.A good team player with excellent interpersonal skills, proactive in nature and possess a positive attitude.Deliver support and management of infrastructure services in their respective technology domains, and other "business-as-usual" activities including patching, technology refresh and upgrade, health check and monitoring.Deliver Infrastructure-led projects in their technology domains.Collaborate with local business units, technology teams, Group teams in Macau, to ensure effective alignment and delivery of infrastructure services/projects.Support local or overseas regulatory technology/cybersecurity enquiry, incident/problem review.Lead and participate in incident troubleshooting/resolution and root cause analysis, ensuring minimal impact to business operations, and quick incident resolution and recovery.Handle audit and inspection requests from internal/external bodies and regulatory authorities, ensuring compliance with all relevant standards and regulations.Manage third-party suppliers and supplier agreements to ensure that a high-quality standard is reached.Requirements:Cisco Certified Internetwork Expert (CCIE) in R&S or DC.Minimum 15 years of relevant working experience, with the last 5 years in large scale network architecture design, deployment, and implementation.Must have in-depth and hands-on technical experience in Cisco ACI, SDN, routing and switching, and firewalls.Strong technical knowledge in network high availability design, implementation, considerations and tuning.Experience in Hypervisors network connectivity and Cloud connectivity (AWS, Azure, Google) is a plus.Strong technical implementation knowledge in network monitoring and performance tuning.Strong network troubleshooting skills at protocol levels.Hands-on experience in network automation implementation.Candidate with banking working experience is an added advantage.Bachelor's Degree or equivalent work experience.Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
Information TechnologyIndustries
Banking
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