Assistant manager, employee benefits client management

1 week ago

Central And Western District, Hong Kong SAR China HSBC Full time

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific Region. Our Employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC. Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures. We are currently seeking a high calibre professional to join our team as an Assistant Manager, Employee Benefits Client Management. Principal Responsibilities Reporting to Senior Manager of Client Management on daily routine cases follow up and assigned tasks status. Delivering support services to all sales channels to ensure Employee Benefits (EB) business is booked and retained efficiently and effectively and in accordance with the agreed working processes, including agreed SLAs, in order to maximize customer satisfaction and HSBC Life revenue. Providing regular Management Information Reports to keep various levels of management updated with new Business onboarding, account servicing and renewal performance. Delivering process improvement projects and tasks as may be assigned by management from time to time. Delivering timely new business onboarding, after-sales services and renewal process support by engaging directly with customers and ensuring prompt collection and delivery of critical customer documentation, and following up proactively as needed. Liaising with internal departments and monitoring policy issuance and service enhancement or improvement status.#J-18808-Ljbffr

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