it support

Implementation, commissioning and training of Aptsys’ products for customers. Setup of network and Wi-Fi infrastructure as required. Handle level 1 customer support tactfully of inbound call, email enquiries and on-site. Analyze and clarify customer technical inquiries. Troubleshoot and resolve issues. Where necessary, ensure that customer feedback, patch...

French-based international buying office Job Description Ability to perform problem analysis and recommend solutions not necessarily covered by standard operating procedures. Provides Tier 1 support for desktops, laptops, Windows servers, printers, LAN/WAN networking. Monitors, installs, troubleshoot, and upgrades desktop and laptop based solutions. ...

Our client is an IT service provider. Responsibilities: Provide PC and Mac hardware maintenance. Provide server and network troubleshooting service. Provide server administration, configuration, monitoring, tuning, backup and recovery services. Requirements: Diploma or above in Computer Science or any related discipline. 1-2 years relevant working...

Job Title: eCommerce IT Support Specialist Location: CWB Job Summary: The eCommerce IT Support Specialist will play a crucial role in ensuring the smooth operation of our online retail platforms. This position involves providing technical support, troubleshooting issues, and collaborating with cross-functional teams to enhance the overall customer...

IT Desktop Support (Backfill Support) Hong Kong Long-term contract: Chinese and English Technical • 2 to 5 years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or...

Role: Support specialist Reports to: Head of Support, APAC ABOUT THE ROLE The Support specialist is a crucial role in the customer excellence department. The customer excellence team focuses on providing the best customer interactions throughout the disguise journey. You will be assisting users working on shows using our hardware and software. Our...

FUND ADMINISTRATION SOLUTIONS - Product Support Consultant Location: Hong Kong In order to provide global support to Linedata’s growing fund administration client base and to service potential new clients in the region, we are expanding our client relationship, servicing, consulting and support capabilities from our Hong Kong office. Fund administration...

)Role: Support specialist Customer Excellence - Support specialist ( Tsuen Wan, Hong Kong ) Role: Support specialistLocation: Tsuen Wan, Hong KongDepartment: Customer ExcellenceReports to: Head of Support, APAC About The Role The Support specialist is a crucial role in the customer excellence department. The customer excellence team focuses on providing...

Supporting IBM Notes Confidential Mail System (CMSG) including installation of certificate token, CMS plug-in and mail template for IBM Notes users. Troubleshooting hardware, software, networking and configuration problems in PCs, notebooks, iPads and iPhones. Hardware and software installation in workstations and servers. Telephone enquiry support on IT...

Address user tickets regarding hardware, software, and networking. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions Test alternative pathways until you resolve an issue. Customize desktop applications to meet user needs. Record technical...

Company DescriptionCompany: Veolia Hong Kong Holding LimitedVeolia Hong Kong Holding Limited, part of the Veolia Group, leads in ecological transformation with innovative water, waste, and energy solutions. In 2025, Veolia served millions globally, driving sustainability with  €44.39 billion in consolidated sales.Location: FanlingJob DescriptionNetwork...

IT Skills and Experience Desired Experience:Computer OS/Peripherals troubleshootingHandling Different PC Operating Systems ( Windows 7/8 and 10)Performing Hardware Software Installation ( understanding of deployment tools like SCCM)Basic knowledge of SOE and group policiesPrinter supportGood knowledge of MS Office tools installation &...

Job Description Overview Our client is a well-known enterprise in Hong Kong and they are looking for proactive and hands-on Application Support Analyst / Officer to support the operation, maintenance, and enhancement of a high-traffic platform. You will provide application and technical support, including system setup, testing, troubleshooting, device and...

Our client is a leading Distributor of electronic components, In order to cope with the fast pace of development, they invite bright and energetic candidate for the following vacancy: Responsibilities:   Provide quality helpdesk support to in-house users and subsidiaries member Standard Procedure and Deskside documentation updating To test and evaluate...

Responding to Service Requests, Incidents, and Trends Ensure that events and service requests are handled successfully and within the SLA (Service Level Agreement) by taking responsibility for them.Actively detect recurring problems or service hazards and assist in preventing them to enhance our internal procedures, operations, and customer...

Shangri-La Group Shangri-La Group Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage. Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle...

Customer Excellence - Support specialist (Tsuen Wan, Hong Kong)   Role: Support specialist Location: Tsuen Wan, Hong Kong Department: Customer Excellence Reports to: Head of Support, APAC     ABOUT THE ROLE   The Support specialist is a crucial role in the customer excellence department. The customer excellence team focuses on providing the best customer...

Responding to Service Requests, Incidents, and Trends Ensure that events and service requests are handled successfully and within the SLA (Service Level Agreement) by taking responsibility for them.Actively detect recurring problems or service hazards and assist in preventing them to enhance our internal procedures, operations, and customer...

Job Summary A global investment firm is seeking a hands-on Support / Engineering Analyst to provide Level 1 to Level 3 technical support for internal users, including investment professionals and executive assistants. The role involves a combination of on-site and remote support across international locations, ensuring seamless IT operations and...

Our client is an International Information Technology Company. Support Consultant Responsibilities: Level 2 support for the ERP JDEdwards issues. Focus on Financial and Distribution modules. Liaise with customer IT team. Ensure to meet the target SLA. Update ticketing system. Requirements: Diploma holder. 2 - 3 years of ERP JDEdwards experience. Speak...