Senior Officer/Officer, Bank Account Customer Onboarding, Consumer Banking Group Operations
1 week ago
Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Objective To collaborate with team members on account processing operations of bank account onboarding by providing high-quality services for Consumer Banking business on account opening, customer information update and account record maintenance, understanding and adhering to the regulatory requirements, especially for customer acceptance requirements, FATCA/CRS, bank policies, operational procedures, performance standard and service turnaround time as well as alignment with the bank's strategic goals. Principal Responsibilities To provide operational support on account opening, customer information update and account record maintenance according to the SLA agreed with BUs that satisfy customer needs To follow the procedures specified in Department Operation Manual and requirements as specified by regulatory bodies to comply with the desired control standard To ensure all transactions are properly authorized before processing and meet the requirements stipulated in Operation Manual and report problems to supervisor immediately To understand the bank policies on data protection, risk & security control and regulatory compliance to comply with different requirements; and escalate problems / exception to supervisor or manager immediately To coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor To assist supervisor to prepare operational and MIS reports To participate and familiarize with the procedures as documented in BCP Plan to ensure operations will not be interrupted due to disaster To support ad-hoc projects and assist to conduct user acceptance testing as well as live verification on various system enhancements to have better customer experience, increase productivity and control effectiveness in daily operations To handle internal / external customer inquiry or complaint tactfully and ensure responsive problem solving within benchmark To provide cross-team support when necessary Requirement Degree holder in business administration, information system or related discipline Minimum 2 years experience in consumer banking operations Knowledge of consumer banking practices & procedures With experience in digitization & transformation projects is highly preferred Process transformation mindset with related experience is preferred Good analytical and problem-solving skills Good interpersonal and communication skills Good sense of risk awareness Able to perform teamwork & collaborate with teammates Proficiency in MS Office Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified.
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