Business Operations Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

Company Overview

As a leading financial services group in Asia, DBS Bank (Hong Kong) Limited is committed to delivering innovative banking solutions to our customers.

We aim to empower our clients with efficient and resilient infrastructure, leveraging technology, people capability, and innovation to drive business growth.

About the Role

  • This role is part of our Group Technology and Operations team, which manages the majority of the bank's operational processes.
  • We inspire to delight our business partners through multiple banking delivery channels.

Key Responsibilities

  1. Support the client onboarding team in daily processing, including account opening and static data maintenance.
  2. Review client documents/instructions and update system information as the primary point of contact.
  3. Verify system data against client documents/instructions as a secondary check.
  4. Handle returned mail and ensure timely resolution.
  5. Deliver account opening and client static maintenance within agreed service level agreements (SLAs).
  6. Assist in audit, regulatory review, FATCA, and CRS reporting.
  7. Provide prompt responses and solutions to enquiries from front-office, customer centers, and branches.
  8. Support user acceptance testing (UAT) as needed.

Requirements

  1. University degree with at least 3 years' relevant experience within the Banking & Finance industry.
  2. Excellent attention to detail.
  3. Strong analytical, problem-solving, and communication skills.
  4. Good understanding of IT systems and operational banking processes.
  5. Ability to improve processes, coordinate multiple tasks, and demonstrate strong teamwork.
  6. Fluency in written and spoken English and Chinese; proficiency in Putonghua an advantage.

What We Offer

We provide a competitive salary and benefits package and a dynamic environment that supports your development and recognizes your achievements.

Contact Us

Only shortlisted candidates will be notified.



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