Part-time Education Specialist

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part time

At Lululemon Athletica, we're committed to creating a healthier, thriving future for our guests and team members. As a Part-time Educator, you'll play a vital role in achieving this vision by providing world-class customer service and expert product education in our retail stores.

Our Company Overview

We're an innovative performance apparel company that empowers individuals to move, grow, connect, and be well. Our commitment to inclusivity, diversity, and growth-focused environment makes us an exceptional place to work.

Job Description

The Educator role is the foundation of our success as an organization. You'll be responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Key Responsibilities

  • Interact with guests to ensure a great guest experience in a manner that values their time.
  • Assess guests' needs to provide customized, effective purchase and return solutions and support.
  • Provide technical product education by articulating the value and benefit of the product.
  • Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
  • Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs.
  • Receive guest feedback and partner with store leadership to take appropriate action and 'make it right' for guests.
  • Inform guests of local community programs. Plan and execute local, regional, and area-driven Community projects and initiatives.

Working with Others

  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
  • Establish supportive and productive relationships with all team members.
  • Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

  • Perform product presentation tasks according to company standards.
  • Use in-store technology to support store operations and provide positive guest experiences.
  • Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.

What We Look For

  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
  • Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
  • Guest Experience: Enjoys working and connecting with, understanding, and helping guests.
  • Personal Responsibility: Accepts responsibility/accountability for actions; is dependable.
  • Self-Awareness: Is aware of how words or actions may be perceived by or affect others.
  • Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.
  • Enthusiasm: Is enthusiastic about one's own work; looks for ways to make work fun and engaging.

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