Part Time Educator Associate

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part time

Lululemon Athletica is an innovative performance apparel company dedicated to creating transformational products and experiences that support people in moving, growing, connecting, and being well.

Job Description

The Guest Service Ambassador role is the foundation of our success as an organization. Ambassadors are experts in creating world-class customer service in our retail stores. They are responsible for engaging and connecting with guests, sharing top-quality product education, and speaking authentically about our community and culture.

Key Responsibilities
  • Interact with guests to ensure a great guest experience in a manner that values their time.
  • Assess guests' needs to provide customized, effective purchase and return solutions and support.
  • Provide technical product education by articulating the value and benefit of the product.
  • Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
  • Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs.
  • Receive guest feedback and partner with store leadership to take appropriate action and 'make it right' for guests.

Working with Others

  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Establish supportive and productive relationships with all team members.
  • Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

  • Perform product presentation tasks according to company standards.
  • Use in-store technology to support store operations and provide positive guest experiences.
  • Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.

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