Business Performance Analyst

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bitget Full time

We are looking for a Business Performance Analyst to join our Customer Service team. As a Business Performance Analyst, you will be responsible for conducting in-depth analysis of key business indicators, proposing improvement plans based on findings, and assisting in the formulation and optimization of KPIs for the Customer Service team.

Key Skills and Qualifications:
  • Bachelor's degree or higher in Statistics, Mathematics, Computer Science, Economics, or a related field.
  • At least 3 years of experience in customer service data analysis, preferably in the finance, e-commerce, or large-scale industries.
  • Strong understanding of business analysis, customer service performance metrics, and assessment standards.

The successful candidate will have expertise in data analysis tools such as Excel, SQL, and strong analytical capabilities. They will also have experience with data visualization tools like Power BI, Tableau, or similar platforms to create clear and effective reports.


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