Infrastructure Supervisor
5 days ago
About Classy Wheeler Limited
We are a dynamic company in the finance industry, dedicated to providing innovative solutions and exceptional service to our clients.
Job Description:
The Service Desk Manager is a critical role in ensuring the seamless operation of our IT infrastructure. This position is responsible for managing the Service Desk operation, ensuring effective change management, and supporting business-as-usual activities.
You will work closely with other teams to design, prototype, test, and validate proof-of-concepts, as well as ensure projects are executed in alignment with business strategies.
Your primary objective will be to provide efficient second-line support for business application systems and office systems, escalating complex issues to other IT teams as necessary to ensure timely resolution.
In addition, you will be responsible for monitoring and controlling all system operations, validating them against business requirements, and ensuring compliance with regulatory standards.
Key Responsibilities:
- System Operations and Support: Ensure the smooth operation of our IT infrastructure, including server/network infrastructures, WAN/LAN/Wi-Fi, VDI, MDM, and other related systems.
- Change Management: Implement effective change management processes to minimize disruptions to our services.
- Project Execution: Collaborate with project teams to ensure projects are executed according to plan and meet business objectives.
- Ticket Resolution: Resolve technical issues efficiently and effectively, escalating complex issues to other IT teams as needed.
- Security and Compliance: Ensure that all systems and data are secure and compliant with regulatory requirements.
- Team Leadership: Supervise subordinates, ensuring deliverables meet business objectives, adhering to regulatory requirements, internal controls, and Company policies.
Requirements:
- Candidate Profile: Master degree in Information Technology or related discipline, 8 years information technology experience in Banking/Finance or Accounting industry with strong systems operation and networking support exposure, 2 years in supervisory role.
- Technical Skills: Strong system and network management and support experience, proficiency in a variety of network protocols, technical certifications in operating systems, storage, WAN/LAN/Wi-Fi, VDI, MDM, project management (e.g. Prince2 or PMP) and ITIL preferred.
- Soft Skills: Good leadership, communication, negotiation, and problem-solving skills, inquisitive mindset, results-oriented, good team-player and meticulous.
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