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Cloud Infrastructure Supervisor

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Key Responsibilities
  • Team Leadership: Manage and mentor production support engineers, providing guidance and support in troubleshooting issues and escalating problems, as necessary.
  • Incident Management: Oversee the incident management process, ensuring that all production issues are logged, prioritized, and resolved in a timely manner.
  • System Monitoring: Implement and maintain monitoring tools and processes to proactively identify and resolve system issues before they impact users.
  • Collaboration: Work closely with development, QA, and operations teams to ensure smooth deployments and minimize production disruptions.
  • Process Improvement: Identify opportunities for process improvements and implement best practices for production support, including documentation and knowledge sharing.
  • Performance Tuning: Analyze system performance metrics and work with relevant teams to optimize application performance and system resources.
  • Disaster Recovery: Develop and maintain disaster recovery plans, ensuring that systems can be restored quickly in the event of an outage.
  • Reporting: Generate regular reports on system performance, incident response times, and team productivity for senior management.
  • Customer Support: Act as a point of contact for key stakeholders and customers regarding production issues, providing updates and ensuring satisfaction.