Senior Digital Product Manager
3 days ago
Unlock the Future of Consumer Banking with DBS Bank (Hong Kong) Limited
About UsAt DBS Bank (Hong Kong) Limited, we're shaping the future of consumer banking in Asia. As a leading bank, we offer a wide range of products and services to help our customers achieve their goals. With a focus on innovation and customer satisfaction, we're committed to delivering exceptional experiences across all our channels.
About the RoleWe're seeking a highly motivated and experienced Senior Digital Product Manager to lead our online banking initiatives. As part of our Consumer Banking team, you'll be responsible for driving projects that enhance our online presence and improve customer engagement.
Key Responsibilities:- Project Management: Initiate and drive projects to advance our online banking channel and product roadmap.
- Customer Journey Development: Design and implement AI-driven customer journeys to deliver exceptional user experiences across online channels.
- Innovation and Growth: Develop innovative solutions to grow our online business and conversion funnel.
- Data Analysis: Analyze data to inform decision-making and optimize day-to-day operations.
- Offshore Customer Analysis: Drive analysis of offshore customer behavior to identify opportunities for innovation and improvement.
- Customer Immersion: Champion customer voices through data-driven insights and stakeholder engagement.
- Post-Implementation Support: Provide support for post-implementation tasks, including user training and production problem investigation.
To succeed in this role, you'll need:
- 10+ years' experience in technology management, agile project management, or product ownership.
- Strong data-driven mindset with a track record of analyzing complex data sets.
- AI knowledge or project experience is advantageous.
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