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Operations Director

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China AISL Harrow Schools Full time
Job Description

The role of Senior Operations Manager is a critical position within AISL Harrow Schools, reporting directly to the Associate Director of Operations. This individual will provide strategic guidance and support to ensure school operations align with Harrow Standards, Group policies, and local/national regulatory requirements.

School Operations

  • Be familiar with Group Policies, Harrow Standards, and local/national regulatory requirements to advise schools on operational matters and provide relevant support.
  • Support schools in implementing relevant procedures, policies, and Operational Management Framework, monitoring our operations against requirements and KPIs to ensure operations are safe, compliant, and provide a positive and supportive learning environment for our students.
  • Partner with the Procurement Manager and support school-wide projects such as uniform, and partner with the Senior Health & Safety Manager on the implementation of the H&S framework.

Performance and Standards Enhancement

  • Support the Group Management Framework (FM, Catering, Monthly Report, Annual Register) implementation through training, regular catch-ups, and audits to ensure operational standards and quality from a Group perspective.
  • Identify areas of enhancement through Monthly Dashboard, audits, schools' feedback, and surveys to students and parents to inform strategic objectives and relevant KPIs for Schools and Services Providers.
  • Partner with the Procurement Manager to factor KPIs in agreements/contracts to secure service providers' satisfactory performance throughout the contract.
  • Monitor industry trends and best practices to propose new products or replace existing products and services that match and exceed Harrow Standards and provide a world-class experience to our students, parents, and staff at cost.

Set up New Schools/Projects

  • Liaise with Group Operations, Construction, Business Development, GA, Admissions & Marketing Team, and Education Teams to map out the set-up plan and project manage the successful launch of a new school or project.
  • Partner with the Procurement Manager, Construction Director, and GA to ensure all procurement is done in phases and based on timelines agreed with all key stakeholders. Equipment and Set-up (Blackbox, lab, auditorium, music rooms, etc.) will comply with local regulatory requirements, Harrow Standards, and Group policies, fitting the educational purposes endorsed by the Education Team.

Budgetary Responsibilities

  • Assist in proposing set-up budgets for new schools and manage/track their high efficiency utilization.
  • Assist the Finance Team and Head Office budget holders with budgeting and forecasts.
  • Review and approve (when appointed) operational budgets for existing schools.

Sustainability

  • Be the champion of Group Sustainability Initiatives and work with the Group and Schools to implement actions from the Group's 5-year sustainability plan.
  • Work closely with all AISL schools to monitor their progress and provide support.
  • Research new technological products and services in sustainability, drive their adoption, and test the results before widespread use.
  • Identify KPIs, actionable items, timelines, budgets, and resources required for successful implementation of sustainability initiatives. Monitor and report on key sustainability metrics in alignment with Harrow standards and corporate objectives.