Railway Customer Service Manager

Job SummaryWe are seeking a highly organized and detail-oriented Railway Passenger Service Coordinator to join our team.The successful candidate will be responsible for coordinating passenger services and ensuring smooth operations at our railway stations.Key Responsibilities:Coordinate passenger services, including ticketing and boarding.Assist in resolving...

Mass Transit Railway seeks an experienced individual to fill the role of Station Officer-High Speed Rail. This position is responsible for ensuring a smooth and efficient train service experience for passengers.Key Responsibilities:Supervise platform operations, including crowd control and station inspections.Operate customer service centers and manage...

As a key member of our team, you will be responsible for overseeing the management and control of railway inventory items to ensure optimal efficiency and effectiveness. Your primary focus will be on maintaining a balance between stock fulfillment, delivery, and stockholding. You will work closely with stakeholders/users to analyze and monitor the quality...

About UsMass Transit Railway is a leading transportation company that operates one of the world's most efficient rail networks. We are committed to providing excellent customer service and creating a positive experience for our passengers.Role OverviewWe are seeking a highly skilled and experienced Shopping Centre Officer to join our team at Mass Transit...

About the RoleWe are seeking a skilled Railway Asset Manager to manage and control railway inventory items for rolling stock, infrastructure, system-wide or station-based equipment. This role requires strong analytical and problem-solving skills to ensure that inventory levels are optimized and that supply chain operations run smoothly.As a Railway Asset...

Job DescriptionAs a key member of the Mass Transit Railway team, you will be responsible for ensuring the smooth operation of our high-speed rail stations. Your primary duties will include supervising platform activities, recovering train services, conducting station inspections, and maintaining crowd control.Key Responsibilities:Perform station duties such...

Job DescriptionWe are seeking an experienced Railway Systems Manager to lead our team of engineers in delivering Second Line of Defense (2LoD) and Centre of Excellence (CoE) services for railway projects. The successful candidate will be responsible for ensuring key risks are addressed, undertaking technical reviews on E&M works, and providing...

About UsWe are the Mass Transit Railway (MTR), one of the largest and most efficient transportation systems in the world. Our mission is to provide safe, reliable, and convenient services to our customers, while ensuring the highest standards of quality and service.Role OverviewThis is an exciting opportunity to join our team as a Civil Infrastructure...

Job Overview: The Mass Transit Railway is seeking a dedicated and customer-focused individual to fill the role of Station Officer-High Speed Rail. This position involves overseeing station operations, providing world-class customer service, and ensuring seamless train services. Key Responsibilities: As a Station Officer, you will be responsible...

Job SummaryThe Railway Asset Manager is responsible for overseeing the maintenance and upkeep of Mass Transit Railway's railway civil assets and associated trackside facilities.Key ResponsibilitiesOversee the maintenance and upkeep of railway civil assets and trackside facilities.Develop and implement maintenance strategies to ensure asset integrity and...

About the RoleThis exciting opportunity has arisen for a seasoned professional to join Mass Transit Railway as a Railway Civil Engineering Project Manager. As a key member of our engineering services team, you will be responsible for managing civil engineering projects, including tunnel and plinth repair works, concrete and structural repair works, slopes,...

About UsWe are Mass Transit Railway, a leading transportation company dedicated to providing safe and efficient rail services to our passengers.Job DescriptionThis is an exciting opportunity for a skilled engineer to join our team as an Engineering Infrastructure Maintenance Team Lead.ResponsibilitiesDirect and plan civil / structural / architectural / tree...

**Company Overview:**MTR Corporation is a leading transportation service provider in Hong Kong, committed to delivering safe and efficient rail services to our customers.**Job Description: Railway Infrastructure Maintenance SpecialistThis role involves conducting regular inspections at construction sites within railway protection areas to ensure that railway...

At Mass Transit Railway, we are seeking a skilled and experienced Senior Customer Care Representative to join our team.Job DescriptionThe successful candidate will be responsible for handling customer enquiries, complaints, and escalated cases via the MTR hotline. They will also provide training, offer advice and support to team members, monitor daily...

About the RoleWe are looking for a skilled Railway Control Systems Engineer to join our team at Mass Transit Railway. The successful candidate will be responsible for designing and improving railway control systems.You will investigate and analyze technical issues to identify solutions and implement repairs.Design and develop Main Control Systems, Station...

**Job Title:** Technical Officer-Infrastructure Maintenance Team**Location:** Hong Kong**Job Type:** Full-time**About MTR Corporation:MTR Corporation is a leading transportation service provider in Hong Kong, committed to delivering safe and efficient rail services to our customers.**Job Description:As a Technical Officer-Infrastructure Maintenance Team, you...

Company OverviewMass Transit Railway aims to provide a safe, efficient, and reliable public transportation system in Hong Kong. We strive to deliver high-quality services that meet the evolving needs of our customers. With a strong commitment to safety, we continuously improve our systems and processes to minimize risks and ensure smooth operations.Job...

About UsMass Transit Railway (MTR) is a major transportation service provider in Hong Kong, serving millions of passengers daily. Our mission is to deliver safe, efficient, and reliable services to our customers while promoting sustainable development and community engagement. We are committed to attracting and retaining top talent who share our values and...

Mass Transit Railway is seeking a skilled professional to join our team as a Maintenance Operations Coordinator.About the RoleIn this role, you will be responsible for coordinating and supervising engineering activities to ensure the proper maintenance of our railway assets.Key ResponsibilitiesPlan, organise and supervise engineering activities to ensure the...

Company OverviewThe Mass Transit Railway is a leading transportation service provider in Hong Kong, dedicated to providing safe and reliable services to its passengers. We are committed to delivering exceptional customer experiences through our high-quality infrastructure and innovative solutions.