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Airline Guest Services Specialist

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in dynamic environments where no two days are ever the same? If so, we invite you to join our team as an Airline Guest Services Specialist at Cathay Pacific Airways Limited

About the Role

In this pivotal position, you will serve as the face of our organization, interacting with passengers from diverse backgrounds and cultures to ensure their needs are met and exceeded. By providing personalized support and guidance, you will make a tangible impact on our guests' overall travel experience.

Key Responsibilities
  • Promote Cathay Pacific Airways Limited's brand values and vision through exceptional customer service
  • Develop and maintain positive relationships with passengers, responding to their inquiries and resolving any issues promptly and efficiently
  • Collaborate with colleagues to enhance the passenger experience and drive continuous improvement initiatives

To excel in this role, you should possess strong interpersonal and problem-solving skills, with the ability to communicate effectively in a fast-paced environment and prioritize tasks to meet deadlines.

Requirements
  • Minimum age of 18
  • High School graduate or above
  • Excellent spoken English language skills; proficiency in Cantonese and Putonghua is an added advantage
  • Ability to work flexible hours, including nights, weekends, and public holidays
  • Strong customer focus and effective communication skills