Medical Device Support Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full time

About Johnson & Johnson

We believe that health is everything, and our innovative spirit empowers us to create a world where complex diseases are prevented, treated, and cured. Our strength in healthcare innovation enables us to build a better future for humanity.

As a Field Service Engineer at Johnson & Johnson, you will play a critical role in resolving customers' problems and issues through technical expertise and troubleshooting. You will be responsible for installing, servicing, maintaining, and modifying our medical device products at customer sites with minimal supervision.

Key Responsibilities:

  • Service and Maintenance: Perform service, preventative maintenance, modifications, and installations on J&J medical device products at customer sites.
  • Customer Support: Provide on-site customer repairs and deliver timely and effective solutions to meet their needs.
  • Training and Development: Provide adequate training of operators to ensure optimal system performance and superior customer satisfaction.
  • Collaboration and Communication: Work closely with fellow field team members, including Sales, Marketing, and Training, to ensure customer success.
  • Administrative Tasks: Perform necessary administrative duties accurately and maintain accurate records of service calls.

Required Qualifications:

  • Bachelor's Degree in an Engineering field.
  • 4 years' experience in a service environment working with customers to resolve problems related to capital equipment, including surgical robotic equipment or related medical diagnostic equipment.
  • Strong electronics and computer background needed.
  • Proficient in the use of tools and service test equipment.
  • Able to work both individually and in an established team setting.
  • Self-starter with strong customer service skills and excellent interpersonal skills.
  • Demonstrate excellent judgment in customer relations and in handling company resources.

Benefits and Opportunities:

  • An opportunity to be part of a global market leader.
  • A dynamic and inspiring working environment.
  • Many opportunities to work on challenging projects and assignments.
  • Possibilities for further personal and professional development.

Join a Team That Cares:

We are committed to fostering a culture of inclusion and belonging, where all perspectives, abilities, and experiences are valued.



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