IT Service Delivery Professional

1 week ago


Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full time

Position Summary:

We are seeking an IT Service Delivery Professional to join our team at Swing Consulting Ltd.

About the Role:

This IT Service Delivery Professional role requires a strong understanding of desktop software, MS Windows, O365, Office, and Outlook. The successful candidate will be responsible for providing technical support to internal users and working collaboratively with cross-functional teams.

Key Responsibilities:

  • Provide technical support for internal users on: desktop software, MS Windows, O365, Office, Outlook.
  • Troubleshoot IT-related issues and report to line manager or supervisor.
  • Communicate effectively with end-users and other support parties.
  • Handle escalation and complaints under general End User Support cases.
  • Work independently and provide installation, maintenance, move, and change of deskside services to end-users.

Requirements:

  • At least 1 year of experience in end-user support.
  • Strong communication and interpersonal skills to effectively collaborate with cross-functional teams.
  • Fluency in Chinese, English, and Mandarin (spoken and written) is essential.

Working Conditions:

The successful candidate will work in a fast-paced, dynamic environment and will be required to work independently and as part of a team.



  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Job SummaryWe are seeking an experienced IT Service Delivery Manager to lead our system infrastructure and desk-side service delivery teams in adherence to ITIL process frameworks.The successful candidate will coordinate service desk, helpdesk, infrastructure, vendors, and business user teams for seamless service delivery, engage with customers to ensure...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Join us at Classy Wheeler Limited as an IT Service Delivery Manager in our international buying office.About the RoleWe are seeking a seasoned IT professional to lead our Help Desk operations and ensure the delivery of high-quality technical support to our global team.The ideal candidate will have extensive experience in IT service delivery, including...


  • Hong Kong Island, Hong Kong SAR China OCBC Full time

    Job RequirementsWe are looking for a highly skilled and experienced IT Service Management professional to join our team at OCBC.The ideal candidate will have a strong background in IT service management, with experience in implementing ITIL frameworks and managing service delivery.Key Responsibilities:Develop and implement IT service management strategies...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Service Delivery Manager (Network Infrastructure) - IC Client Description Leading telecom carrier and IT solutions company Job Description • Lead virtual teams to effective service delivery based on ITIL process framework• Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business user for service delivery.•...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Service Delivery Manager (System Infrastructure and Desk-side) Client Description Company: This company is a renowned telecommunications and digital services provider in Asia, known for its comprehensive suite of services and strong commitment to customer satisfaction.Location: Ngau Tau Kok / Kwun TongNature: 1-year Renewable ContractOthers• Will...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    We are seeking an experienced professional to join our team as a Logistics Project Coordinator.About the JobIn this role, you will be responsible for coordinating logistics projects, collaborating with internal teams and external partners, and ensuring seamless service delivery.Key ResponsibilitiesProject Coordination: Coordinate logistics projects, ensuring...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    About the RoleAs a Cloud Service Delivery Lead at Classy Wheeler Limited, you will be responsible for overseeing the implementation of cloud services and ensuring seamless integration with existing systems.Main Responsibilities:Plan, design and implement integration process, including creating documentation, identifying systems integration needs for the...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited is seeking a talented Service Delivery Specialist to join our team.About the RoleThe ideal candidate will have a strong background in IT support, with experience in providing top-notch services to internal users.They will be responsible for handling daily operations, resolving system/network-related problems, and working closely with...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited is looking for an experienced IT Services Delivery Manager to lead our IT services team.About the RoleThis position involves managing the delivery of IT services to our clients, including government-related projects.Manage the delivery of IT services to clients.Coordinate with vendors on software and hardware maintenance support and...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Job DescriptionWe are seeking a Service Delivery Manager to join our team at Classy Wheeler Limited.The ideal candidate will have experience in managing 7x24 professional services operations and providing pre-sales, post-sales, and project support.Responsibilities include working with project teams, suppliers, contractors, and internal technical staff to run...


  • Hong Kong Island, Hong Kong SAR China Capiteq Full time

    Job OverviewWe are seeking a seasoned IT professional to lead our service delivery efforts in Hong Kong. As Technical Client Services Delivery Manager, you will oversee the implementation and maintenance of high-level services for our esteemed clients.With a strong technical background in Microsoft cloud technologies, you will be responsible for coordinating...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    About Classy Wheeler Limited:We are a leading IT solutions provider in the region, dedicated to delivering high-quality services to our clients.The Job: We are seeking an experienced IT Service Delivery Expert to join our team. The successful candidate will be responsible for ensuring smooth delivery of IT services, including configuration, customization and...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited is a leading telecom carrier and IT solutions company, seeking an experienced Service Delivery Executive to lead virtual teams in effective service delivery based on the ITIL process framework.The successful candidate will be responsible for coordinating different teams, including service desk, helpdesk, infrastructure, vendors, and...


  • Hong Kong Island, Hong Kong SAR China HKT Enterprise Solutions Full time

    IT Service Delivery Manager (Network Infrastructure Support)We are seeking an experienced IT Service Delivery Manager to oversee and manage network infrastructure support operations within our organization. The ideal candidate will be responsible for ensuring the smooth delivery of network services, maintaining high-level customer satisfaction, and...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Leading telecom carrier and IT solutions companyJob DescriptionMaintaining strong customer relationships and improving our services to maintain customer satisfaction.Perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory.Managing...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    About UsClassy Wheeler Limited is a leading regional IT services provider to the government sector. We offer a wide range of solutions that cater to our clients' needs, ensuring seamless delivery and exceptional results.The RoleWe are seeking an experienced IT professional to join our team as a Technical Leadership Position. As a key member of our technical...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited, a leading medical device company, seeks a highly skilled Service Delivery Manager to oversee our Technical services team.Key ObjectivesDevelop and implement strategies to enhance technical service delivery.Lead a dedicated team to provide high-quality technical solutions to customers.Maintain close relationships with clients and...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Job OverviewWe are seeking a highly skilled Service Delivery Associate to join our team at Classy Wheeler Limited. As a key member of our customer service team, you will play a crucial role in delivering exceptional support to our clients.


  • Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full time

    About This RoleThis is an exciting opportunity for a driven individual to join our team as a Counter Services Professional.You will be responsible for handling counter transactions and providing exceptional customer service. In addition, you will have the chance to promote our Retail Banking products to customers and participate in external promotional...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Service Delivery ExpertiseThe successful candidate will bring expertise in service delivery, customer relationship management, and process improvement. They will lead our IT service delivery operations in Hong Kong, driving customer satisfaction and loyalty through proactive service management.Main ResponsibilitiesProvide exceptional customer service,...