IT Service Delivery Manager
1 week ago
We are seeking an experienced IT Service Delivery Manager to lead our system infrastructure and desk-side service delivery teams in adherence to ITIL process frameworks.
The successful candidate will coordinate service desk, helpdesk, infrastructure, vendors, and business user teams for seamless service delivery, engage with customers to ensure understanding and compliance with Service Level Agreements, maintain high service quality by defining clear service scopes and conducting regular assessments.
Key Responsibilities:
- Proactively manage resolutions for incidents, changes, and client issues, including timely escalations
- Compile regular operational reports detailing platform status, including capacity, performance, and service levels
Requirements:
- Bachelor's degree in Information Technology or a related field
- Minimum of 8 years relevant experience, including at least 5 years in a managerial role
- Proficient in change, incident, problem, and vendor management
- Experienced in IT support, system administration, and networking
- Familiarity with ITILv4 framework and service management practices
- Knowledgeable in Microsoft Windows, Linux, Cloud technologies, and Desk-side support
- Professional certifications such as MCP, Redhat Linux, AWS, Azure, ITIL are advantageous
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