Operations Excellence Associate
1 day ago
DBS Bank (Hong Kong) Limited is committed to providing our customers with exceptional service and innovative solutions to meet their financial needs. We strive to deliver a seamless banking experience through our multiple delivery channels, ensuring that our customers can bank with ease and confidence.
Our Technology and Operations team plays a vital role in enabling the bank to operate efficiently and effectively. As part of this team, you will have the opportunity to work on various projects and initiatives that drive business growth and improvement.
,Job Description:
As an Operations Excellence Associate in Consumer Banking, you will be responsible for providing support to our Consumer Banking, Institutional Banking, and Private Banking teams on account opening, customer information, and account record maintenance. You will also assist in the adherence to regulatory requirements, bank policies, operational procedures, performance standards, and service turnaround time. Additionally, you will provide periodic operational reports and management reports as required, perform checking and reconciliation of general ledgers and other system records on a timely basis, and provide support in projects and conduct UAT on various systems enhancements to increase efficiency and effectiveness in daily operations.
,Required Skills and Qualifications:
- Degree holder in business administration, information system or related discipline
- Minimum 3-year experience in consumer banking operations
- Knowledge of consumer banking practices & procedures
- Experience in digitization & transformation projects is highly preferred
- Process transformation mindset with related experience is preferred
- Good analytical and problem-solving skills
- Good interpersonal and communication skills
- Good sense of risk awareness
- Able to perform teamwork & collaborate with teammates
- Proficiency in MS Office
- Able to type Chinese characters
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
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