Director of Quality and Compliance

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China TTM Technologies, Inc. Full time
About TTM Technologies, Inc.

TTM Technologies, Inc. is a leading global manufacturer of technology solutions, providing engineered systems, radio frequency components, and RF microwave/microelectronic assemblies, as well as quick-turn and technologically advanced printed circuit boards.

Job Summary

We are seeking a highly experienced Director of Quality and Compliance to lead our Quality Engineering department, Quality Management System (QMS), and quality assurance disciplines and culture throughout the Asia Pacific Region.

Key Responsibilities
  • Lead the Quality Engineering department, Quality Management System (QMS), and quality assurance disciplines and culture throughout the Asia Pacific Region.
  • Manage the QMS to ensure compliance to ISO 9001, AS9100, and other supporting standards.
  • Partner with Program Managers and TTM project teams to provide quality solutions and improvements in support of key customers.
  • Represent TTM and work directly with customers to ensure quality standards are met.
  • Work closely with multiple TTM sites around the world on best practice sharing and lessons learned.
  • Define and establish continuous improvement standards and drive culture throughout Asia Pacific.
Requirements
  • Maintain, improve, monitor, and report to leadership on an ISO 9001 and AS9100 compliant quality system.
  • Establish requirements for implementation of Quality Information Systems to drive improvement.
  • Through failure analysis, customer surveys, and corrective actions, work with Engineering and Program Office to achieve customer satisfaction.
  • Develop, implement, maintain, improve, monitor, and report on quality policies and procedures compliant to ISO 9001, AS9100, Nadcap, and other key 3rd party certifications.
  • Ensure quality procedures are developed for new and evolving business activities.
  • Successfully define and implement corporate quality policies and quality management systems in the context of building an end-to-end framework for measuring and improving quality across all operations.
  • Direct and conduct corporate quality system and product audits to ensure compliance to quality system requirements and product specifications.
  • Establish and coordinate requirements for the quality information systems and reports to include cost of quality, defects, supplier quality reliability, customer complaints, first pass yield rates, and others as appropriate.
  • Define and establish continuous improvement culture, including maturity improvement across all North America sites.
  • Assist in identifying quality training needs relative to technical skill levels and trends in quality measurements, and establish programs to meet these and other training needs of the organization.
  • Support sites and customers in successfully closing and addressing significant quality issues and keep TTM leadership informed on progress.
  • Support regular customer reviews and visits for major AP customers to review TTM quality performance, present failure analysis, and communicate root cause corrective actions.
  • Interface directly with TTM contracts and customers in requirement negotiations and reviews.
  • Lead robust Root Cause Corrective Actions (RCCA) for significant customer-related issues.
  • Work between sites to share lessons learned and best practices across AP sites.
Essential Knowledge and Skills
  • Full understanding of ISO 9001 and AS9100 quality system standards is essential.
  • Good oral and written communication skills in both Chinese & English are essential.
  • Excellent human relations skills are needed to influence, lead, and motivate at all levels in the organization.
  • Technical literacy, problem-solving, and critical thinking skills.
  • In-depth knowledge of quality systems, policies, and procedures and the ability to apply that knowledge towards the interpretation of customer requirements.
  • In-depth experience working with defense industry quality requirements (i.e., DFARs, FAI, AS9100, ISO 9001, DPA, IPC 1791).
  • General knowledge of statistics and statistical process control.
  • Diverse knowledge of inspection control methods, techniques, and standards.
  • Familiar with continuous improvement initiatives such as 6S, 8D, Poke Yoke, Jidoka, Andon, Zero Defect Methodology, DOE, PFMEA's, TPM.
  • Capable of developing and executing effective plans; identifying obstacles and countermeasures as well as communicating effectively to achieve individual and group goals.
  • Proficient and structured problem-solving and effectively leading others in root cause and corrective/preventative action analysis.
Education
  • Bachelor's degree or equivalent experience required.
  • Bachelor of Science degree in Mechanical, Electrical, Chemical, or Industrial Engineering preferred.
Required Experience
  • 10+ years of relevant experience, working in a quality leadership capacity.
  • Previous experience working within or closely with the PCB industry.

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