Senior UI UX Manager

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
About Hang Seng Bank

Hang Seng Bank is committed to service excellence and seeks to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.

Senior UI UX Manager Role

We are currently seeking a high-calibre candidate to join our department as Senior UI UX Manager. The successful candidate will be responsible for leading, driving, and growing the UI UX discipline for the bank.

Key Responsibilities
  • Lead and drive UI UX design for the bank's digital product and servicing journeys across digital platforms and related channels.
  • Collaborate with product, business, and IT teams to uncover customer and business needs and translate them into intuitive and engaging digital experiences.
  • Support product definition and frame problems by working with partners to plan and facilitate workshops with stakeholders to gain alignment on customer and business needs.
  • Define future opportunities to innovate and elevate the bank's products and services.
  • Influence the vision, strategy, and roadmap from a customer perspective to inspire new ideas and put the bank at the forefront of experience design.
  • Manage through shifting priorities to provide clear direction and input on product prioritization in an agile environment.
  • Drive and guide team members in all aspects of the design process, from research and ideation to conceptualisation and execution.
  • Define best practices and processes and embed these into the team to allow them to function efficiently and effectively.
  • Navigate conflict resolution within the team as well as within projects, teams, and relationships.
  • Present deliverables to the internal team and stakeholders while effectively communicating the thought process and strategies behind design decisions.
  • Nurture a positive, creative, and inclusive atmosphere that encourages collaboration between teams with constructive and respectful feedback.
  • Coach, mentor, and elevate designers, shaping the way designers work and create a space for each designer to thrive, learn, and grow.
Requirements
  • 8+ years of relevant experience in UI UX design, human-computer interaction, or related fields.
  • 5+ years in conceptualizing and creating designs for large-scale digital platforms, either in-house commerce or agency/consulting firm background, and experience in designing omni-channel experiences.
  • 3+ years of experience managing designers.
  • Be able to show a portfolio demonstrating results, processes, best-in-class user experience, and products.
  • Self-starter with strong executive presence and a keen sense of ownership and commitment to work and passion for delivering results.
  • Collaborative leadership and work style with the ability to effectively interact with and earn the trust of peers and senior management across the organisation.
  • Strong written and verbal communication skills and a business mindset, with the ability to manage relationships and convey solutions to senior business stakeholders, including the C-suite.
  • Fluent in spoken and written English and Chinese.
  • Expert understanding of UI/UX design methodologies, design principles, trends, and industry best practices in web/application development.
  • Able to demonstrate critical thinking beyond business requests, show strong analytical and problem-solving skills.
  • Strong conceptual visual perception, with a meticulous eye for detail and design aesthetic.
  • Familiarity with working and contributing to an established design system.
  • Be detail-driven, and able to manage across multiple, time-sensitive projects at the same time without compromising the quality of work.
  • Expertise with design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, etc.
  • Experience in project management and third-party vendor management.
  • Great sense of ownership; take responsibility to assure quality by reviewing and evaluating team's work regularly.

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